Operations Manager

Operations Manager 

🌏 Manchester  

💷 Discretionary Company Bonus Scheme  

⏰ Monday – Saturday (37.5 hours per week) hybrid 

💖 Our perks 

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.  
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family.  
• 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc  
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future.  
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit.  
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops.  
• 👌1 day volunteer day per year – an opportunity to give back to the community each year.  
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).  
• 🤧Paid sick leave – enhanced company sick pay.   
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.  

🚗 Oodle – who are we? 🚗 

Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!     

We are a team of 450 people located in Manchester, Oxford and London. Over the past 6 years, we’ve supported 10,000’s of customers on their car buying journey and know 2025 is shaping up to be another exciting year!

🙌 The Role  

Operations Manager at Oodle Car Finance.   

The Operations Manager will be reporting into our Head of Customer Contact. In the role you will an effective leader who has impact through building high performing teams. You will lead a team of Collection and Customer Service Team Leaders and will support on the departmental strategy and vision. 

If you are passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you. 

What you’ll be getting up to:   

The role will cover the following but is not limited to: 

• Lead and mentor a team of Team Leaders to achieve the departmental key performance indicators. 
• Create an inspiring and motivating customer centric culture. 
• Provide regular feedback to Team Leaders to support their development. 
• Identify developmental gaps in the department and plans how these will be closed. 
• Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service. 
• Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions. 
• Share and present key information to stakeholders. 
• Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy. 
• Support in drafting and implementing policies and procedures. 

You’ll be a great fit if you have:  

• Proven experience in a Collections leadership role within a regulated environment. 
• Strong understanding and knowledge of collections strategies and best practice. 
• Ability to analyse data and make data driven decisions. 
• Excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups. 

👩‍💻 Hiring Process 

• ☎️ Initial screening (30 mins) 
• 🔦 Capability and values interview (1 hour) 
• 💻 Final Interview 

💚 Our Values  

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.  

• Embrace being human – empathy and diversity make us stronger  
• Strive for awesome – it’s awesome when we do better every day  
• Everyone’s a builder – we’re in this together and we win as a team  
• Bravely honest – we’re honest with ourselves and everyone else  
• Think customer – they’re at the heart of everything we do 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.