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Operations ManagerJob Description Summary
To lead and inspire a regional team to deliver exceptional facilities management services aligned with Cushman & Wakefield’s values and strategic objectives.Job Description
The Operations Manager will act as the key point of contact for FM-related matters, ensuring legal compliance, operational efficiency, and high levels of customer satisfaction. In addition to line management responsibilities, the role involves identifying and supporting business development opportunities, while maintaining commercial awareness.
Core ResponsibilitiesLeadership & People Management
Provide day-to-day leadership and support to Facilities Managers and site-based staff.
Conduct regular performance reviews, one-to-ones and appraisals in line with HR policies.
Champion a positive team culture that fosters development, engagement, and wellbeing.
Manage recruitment, development, and performance of direct reports, ensuring appropriate succession planning.
Lead by example in line with Cushman & Wakefield’s values and performance expectations.
Service Delivery & Compliance
Ensure all sites remain legally and statutorily compliant, including timely completion of inspections and remedial works.
Oversee all Health & Safety aspects, ensuring all risks are appropriately managed and audit actions are completed to deadline.
Supervise quality standards across sites through regular inspections, audits, and reviews of site management practices.
Support occupier engagement and act as an escalation point for client-related concerns.
Oversee and manage response to complaints, ensuring timely resolution and effective communication.
Contractor & Supplier Management
Manage contractors in accordance with Cushman & Wakefield's procurement and compliance frameworks.
Monitor contractor performance against KPIs and SLAs, undertaking audits and site visits to ensure quality of delivery.
Ensure principal contractors and service providers represent Cushman & Wakefield's brand values and professional standards.
Skills & Experience Required
Minimum of 3 years' experience in a senior facilities management role, ideally with multi-site responsibility.
Demonstrable leadership experience, including line management, performance management, and team development.
Proven ability to manage complex FM operations and compliance requirements.
Experience managing performance-based service contracts and commercial service delivery.
IWFM Level 4 (Certificate)
NEBOSH
AssocRICS or similar professional membership
INCO: “Cushman & Wakefield”
