Company Description
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Job Description
Operational Duties
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets.
- Responsibility for successful show management and technical delivery including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
- Oversee production and delivery of the show exhibitor manual
- Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
- Work on the implementation of changes / improvements to the Customer Journey.
- Ensures customer feedback is translated into future process changes.
- Perform any other duties commensurate with the grade and level of responsibility
Compliance / legal / H&S / Sustainability
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
- Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
- Work with H&S team on remedial measures where necessary
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives
Qualifications
Qualities needed for the role
- Must have independently and successfully managed operations on exhibitions to a consistently high standard.
- Ability to anticipate problems and/or put contingency plans in place
- Excellent interpersonal skills and the ability to inspire and motivate others.
- Great communication skills
- Positive attitude and open minded; ability to listen to others views and opinions
- Team player
- Act with integrity
- Professional customer focused attitude; ability to stay calm and patient under pressure
- Forward thinking, flexible and able to trouble shoot
- Ability to work in a multicultural environment and respectful of other cultures
- Flexibility and adaptability
- Willingness and ability to travel
Knowledge, Skills, Ability/Competencies
- At least 3 years of experience in exhibition Operations.
- Considerable expertise of event logistics and planning, validating strong negotiation skills, strategic input and effective leadership
- Proven success in managing external suppliers on international events
- Track record of working with a global audience of sponsors, speakers and attendees
- Experience of working to, and with, a budget
- Strong administrative skills and ability to self-organise
- Ability to prioritise tasks and multitask
- Experience of problem solving
Desired
- IOSH Managing Safety Certificate
- Additional Languages
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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