Operations Intern Italy

Job Description
About the Team
The Kitchen is Kraft Heinz' In-House Culture First, Co-Creative agency. We use culture to connect our brands with our audience, fast. What makes us different? The way we work. We are a team of creatives, social expert, strategists and makers working alongside the Kraft Heinz marketing teams across UK and Europe to deliver break through creative ideas, that solve business problems, at the speed of culture.
About the Position
We have an exciting opportunity for a highly motivated and ambitious Operations Intern to join The Kitchen, Kraft Heinz's UK&Europe In-House Creative Agency. If you're looking to kickstart your career in a fast-paced, marketing creative environment, this is your chance to work at the heart of a culture-first, co-creative agency that partners with Kraft Heinz European marketing teams to deliver breakthrough creative ideas at the speed of culture. As an Operations Intern, you will play a key role in supporting our Creative Operations Team, ensuring efficiency, scalability, and innovation across the agency. You will work closely with the Operations Manager and gain hands-on experience in Process, People, and Technology-the three key pillars driving operational excellence in The Kitchen.
What You'll Be Doing
Process - Optimizing Workflows & Driving Efficiency

• Help improve and streamline agency processes to enhance speed, quality, and scalability.
• Assist in maintaining documentation and reporting to showcase In-House Agency best works and greatest impact.

People - Managing Our Freelancer Talent Pool

• Oversee Social freelancer management, from booking to onboarding.
• Coordinate contracts, timelines, and day-to-day freelancer communications.

Technology - Powering Our Creative Workflow

• Manage The Kitchen's Technology Stack, ensuring the team has access to the right tools.
• Drive adoption and training for project management, creative, social, and AI tools.
• Support maintenance and governance of platforms to optimize efficiency.

Legacy Project - Building an Operations Excellence Playbook
Lead the creation of an Operations Excellence Playbook to document best practices and guidelines that will help the team delivering better work, faster and for less. The Playbook is meant to become a go-to resource for future team success.
What We're Looking For

• A curious and proactive problem solver who loves making things more efficient.
• Someone with strong organizational skills and attention to detail.
• Tech-savvy and eager to learn new tools and systems.
• Passion for creativity and marketing.
• A natural team player who thrives in a collaborative environment.

Job Requirements

• Excellence communication skills in English, both verbal and written.
• Bachelor/Master, preferably in the field of Business, Marketing, Communication or Creative Business. We are mainly looking for the right mindset!
• Good understanding of the dynamics of the marketing industry - with interest in digital marketing trends and popular culture. A previous working experience would be ideal.

What You'll Gain

• Hands-on experience in a fast-paced in-house agency working with top marketing teams.
• The opportunity to develop key skills in creative operations, project management, and technology while getting a full immersion on marketing dynamics of the most iconic food brands in the word.
• Exposure to a diverse network of creatives, social specialists, as well as lots of marketers operating across Europe and UK.
• A launchpad for your career in the marketing and creative industry!

Ready to make an impact? Join us at The Kitchen and help shape the future of in-house creativity!
Location: Milan
Contract: internship (curricular or extra-curricular)
Start Date: May 2025
Location(s)
Milano
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.