We are seeking a detail-oriented and proactive Operations Analyst to support our EMEA and Global Sales and Customer Success teams. This role will focus on managing territories, streamlining processes, maintaining clean data, and delivering insights to drive growth. You’ll work closely with leadership to execute strategic objectives, provide operational support, and help scale our international operations.
This role reports directly to the Director of Revenue Operations. The role will partner closely with our London-based team and collaborate closely with leadership and cross-functional stakeholders to address global operational challenges and enable team success.
This is a hybrid role located in our central London office.
*Visa sponsorship is NOT available at this time
What You'll Do:
- Territory & Operational Support: Assist EMEA and Global Sales teams with managing and optimizing territories, workflows, and resource allocation
- Reporting & Dashboards: Create and manage standardized reports, dashboards, and metrics to deliver actionable insights and align with team goals.
- Deal Desk Assistance: Collaborate with the deal desk on contract structuring, quote reviews, and ensuring policy compliance while maintaining accurate opportunity records in Salesforce.
- Data Management & Quality: Maintain clean, enriched CRM data, categorizing accounts and prospects by geography, persona, industry, and other key criteria.
- Order & Data Quality Audits: Review order forms, resolve discrepancies, and ensure compliance to support accurate bookings, invoicing, and reporting.
- Cross Functional Collaboration: Act as a liaison between sales, CS, marketing, and RevOps to address operational challenges and ensure cohesive support across teams.
- Process Optimization: Identify and implement scalable workflow and system improvements across sales and CS operations.
- Tech Stack Management: Support the team in leveraging tools such as Salesforce, CPQ, Cognism, Nooks, ZoomInfo, Outreach, and Gong to streamline processes and improve efficiency.
- Cross-Functional Collaboration: Act as a liaison between sales, CS, marketing, and RevOps to address operational challenges and ensure cohesive support across teams.
- Ad Hoc Projects: Take on additional tasks as needed to support team goals and company objectives.
What You'll Bring:
- 2+ years of relevant experience in sales operations, revenue operations, or a related field, ideally in a SaaS or international environment.
- Experience with Salesforce is required; familiarity with tools like CPQ, ZoomInfo, Outreach, or Gong is a plus.
- Strong analytical skills and experience with reporting tools and dashboards.
- Excellent organizational and time management skills with a proven ability to prioritize tasks effectively.
- A proactive, process-oriented mindset focused on improving efficiency and scalability.
- Strong communication (written and verbal) and interpersonal skills.
- Ability to work collaboratively across teams and respond to evolving business needs.
- Self-starter with a high level of initiative, follow-through, and attention to detail.
Our UK Employee Benefits and Perks:
You and your family are covered with 25 days paid annual leave (plus bank holidays), enhanced parental leave, family forming assistance, life assurance, dental insurance, income protection, private healthcare for you AND your family.
We also have additional incentivizing benefits like stock options, a pension plan, and some additional discounts towards activities that contribute to a healthy lifestyle.
Our office is located in Central London, where our FloQast teams enjoy a stock kitchen with tons of snacks and drinks. We also host virtual and face-to-face social events, both locally and on a global scale.
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