The Officer monitors security operations through CCTV, manages security tasks, responds to alarms, and maintains communication during emergencies while ensuring safety policies are followed.
REQ13546 Officer, Security Control Room (Open)
POSITION SUMMARY:
Reporting to the Supervisor, Security Control Room, the Officer, Security Control Room is responsible for monitoring all non-gaming related operational functions of the Security Department and other areas to ensure a safe, secure and comfortable environment within company operations is maintained.
PRIMARY RESPONSIBILITIES:
- Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and reports security breaches
- Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
- Acknowledges, responds and records all alarms within appropriate time frame
- Maintains All Security Systems
- Monitors and coordinates communications during emergencies
- Maintains and monitors radios and equipment
- Provides assistance and information to security operations
- Performs administrative tasks including reports and compilation of data statistics and analysis of metrics
- Adheres to and exhibits pro-active leadership in accordance with MELCO's Health and Safety policy by assuming reasonable accountability for the health and safety of employees and for the working environment
- Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company’s operations
- Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered
- Ensure that workplace hazards and threats are minimized, and the health, safety and security
- Monitors Retailers and Hotel environments as directed
- Adheres to all company policies and procedures
- Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
- Ensures transparency and utmost confidently of proceedings and incidents reviewed and investigated from Security Control Room team
- Performs other reasonable job duties as assigned by superiors from time to time
KEY PERFORMANCE INDICATORS:
- Ideas & Information are well communicated
- Ability to work with others in a team
- Cultural Awareness and understanding in a working environment
QUALIFICATIONS:
Experience
- Casino Security Experience
- Previous CCTV experience or Technical background is an advantage
- Experience with security access control systems and Photo ID applications
Education
- High School Graduate
Skills / Competencies
- Competent use of Microsoft Suite of products and keyboard skills
- High level of integrity
- Ability to demonstrate high level discretion and confidentiality
- Good organizational skills
- Capacity to withstand shift work and rotating shifts
- Greek and English language – both written and verbal
- Computer Literate
- Attention to detail
PERSONAL COMPETENCIES:
- Results orientated, demonstrates advanced business acumen and accepts accountability
- Demonstrates advanced communication and interpersonal skills
- Has a strong work ethic
- Understands different cultures and diversity
- Highly organized
- Confident
- Friendly
- Ability to work without supervision
- Mature
- Calm
Top Skills
Cctv Camera System
Microsoft Suite
Photo Id Applications
Security Access Control Systems
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