Office Operations Manager (In-Office, London)

Office Operations Manager - London (On-site)
Description
The Places Team at Cloudflare is seeking an experienced and enthusiastic Office Operations Manager to lead and elevate the day-to-day operations in our growing London office. In this role, you'll be the go-to person for creating a smooth, welcoming, and highly functional workplace-partnering with global counterparts to share best practices and continuously enhance our spaces.
You'll gather feedback from employees and guests to shape how the office evolves, contribute to future buildouts, and collaborate with teams across IT, Legal, Physical Security, Executive Briefing, and more. You're extremely organised, and have excellent attention to detail. You're comfortable navigating fast-paced environments, solving problems on the fly, and thinking creatively about how to and improve processes, systems, and experiences. With a hospitality mindset and strong communication skills, you take pride in delivering excellent service and building a space that reflects our culture and values.
This role reports to the Regional Manager, Workplace Operations - EMEA.
Responsibilities

• Lead Onsite Operations: Own the day-to-day management of the workplace-from keeping the office running in a smooth, safe, and organised manner, to space and event planning, and space readiness. You'll make sure everything flows, looks great, and feels seamless for employees and visitors alike.
• Be the go-to for Vendors and Places Team:Liaise with building management, building security, and external vendors (cleaning crews, caterers, property managers, maintenance, etc.) to keep our operations running efficiently. Oversee vendor performance and contracts, lead RFPs when needed, and track workplace budgets responsibly. Manage invoicing, expenses, and POs for all London office related vendors.
• Create a World-Class Workplace Experience: Ensure our office is a functional, inspiring hub that reflects our culture and supports hybrid work. Act as a first point of contact for employee workplace needs, solving issues quickly and thoughtfully.
• Communicate Clearly Across Channels:Maintain clear, responsive communication with the local team across platforms like chat, email, and in-person touchpoints-ensuring everyone stays informed, supported, and aligned on workplace updates and needs.
• Track & Share Workplace Insights: Collect employee feedback and monitor key workplace metrics (e.g., occupancy, space utilization, service requests) to provide actionable insights and regular updates to leadership, helping drive data-informed decisions and continuous improvement.
• Support Workplace Programs: Help drive local implementation of global workplace programs-from our food program (think snack stocking, team lunches, and special food moments), ordering office supplies, sustainability initiatives, and employee engagement efforts.
• Support Internal Events & Experiences: Plan and execute a range of onsite events-including team onsites, in-person weeks, executive briefings, customer meetings, and cultural moments-both independently and in collaboration with the Global Events and IT teams, ensuring each gathering is seamless, engaging, and reflective of our culture.
• Safety & Compliance:Partner with Security and Legal teams to maintain a safe and compliant workplace. Oversee and manage annual Health and Safety training and risk assessments. Support emergency preparedness efforts, safety drills, and incident response protocols.
• Escalate Maintenance Issues: Oversee and escalate office maintenance issues, ensuring they are handled in a timely manner.
• Scale Smartly: As the office grows, help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning.

• Support the Regional Places Team: Assist with administrative tasks such as responding to tickets, managing emails and inquiries, and providing holiday coverage to ensure seamless team operations across regions, including onsite London front desk coverage during team absences.

Requirements

• Have 5+ years of experience leading office operations teams, ideally in a fast-paced, high-growth environment
• Experience managing a high-profile office location with significant employee and visitor presence
• Are people-first and service-minded, with a friendly, professional presence that makes everyone feel welcome
• Know how to juggle vendors, projects, and priorities-and still sweat the small stuff
• Bring sharp vendor management skills, and previous experience with RFPs
• Communicate clearly and confidently across all levels and time zones using Google Workspace
• Are highly organized, detail-oriented, and proactive-you spot what needs doing before anyone else does
• Thrive in fast-moving environments, stay calm under pressure, and love finding creative solutions
• Have experience collaborating cross-functionally with teams like IT, Security, People Ops, and more
• Bring a hospitality mindset and a passion for building inspiring, functional spaces where people love to work
• Able to commit to being onsite full-time

Familiarity with UK occupational health & safety standards