The role
As a pivotal member of the connectivity team, you will report to the team leader and play a crucial role in mentoring, developing, and overseeing a dedicated team of apprentice network engineers. Your responsibilities will also include upholding exceptional customer service standards for CSOC- Connectivity Squad ticket resolutions. This position is ideal for a network engineer who has a passion for sharing knowledge and providing mentorship, and is seeking an initial opportunity to lead.
What will I be doing?
- Responsible for developing, mentoring and supervising a small team of apprentice engineers while being supported by the Network Support Team Leader.
- Ticket allocation and queue management for the CSOC Connectivity Squad.
- Raising tickets from different sources such as monitoring, emails and customer phone calls
- Escalating to carriers for circuit problems
- Triage of incidents before escalation to Network Support
- Delivery of a series of pre-set standard changes
- Management of low priority tickets to resolution where skills allow
What will I bring to the role?
- Previous experience working in an MSP environment
- Previous experience in networking support; firewalls, switches, carriers
- Passion for technical knowledge
- Excellent problem-solving abilities and tenacity
- Enthusiasm for providing outstanding customer support via phone call and ticketing systems
- A highly motivated and hardworking attitude
- A team player attitude with the willingness to help others
- Thirst for leadership progression
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Top Skills
ANS Group Manchester, England Office
1 Archway,, Birley Fields, Manchester, United Kingdom, M15 5QJ
