The Middle Java Engineer (Support) provides technical support and optimization for smart fridge systems, focusing on troubleshooting and system monitoring. Responsibilities include collaborating with technicians, analyzing system performance, and implementing operational optimizations. The role requires strong communication skills and experience with various backend technologies.
We are seeking a Middle Java Engineer to provide technical support and system optimization for our client’s smart fridges. This role focuses on troubleshooting, monitoring, and ensuring the smooth operation of backend systems. You’ll collaborate with service technicians and internal teams to resolve issues and implement automation for recurring challenges.
Key Responsibilities
- System Support (9 AM - 5 PM CST, Mon-Fri):
- Monitor and respond to Slack messages in designated support channels.
- Assist service technicians in diagnosing and resolving issues with smart fridges.
- Analyze system behavior to identify root causes and suggest fixes.
- Document troubleshooting procedures and provide feedback to improve system processes.
- Optimization & Maintenance:
- Monitor system performance using AWS services like CloudWatch Insights and AppSync.
- Ensure the reliability and efficiency of backend systems, including Redis and DynamoDB.
- Recommend and implement optimizations to improve operational workflows.
- Collaboration & Troubleshooting:
- Work closely with service technicians to understand hardware and system issues.
- Provide technical insights to address recurring problems and minimize downtime.
- Stay up-to-date with system functionality and tools to offer effective support.
Required Skills & Qualifications:
- 3 + years of experience in backend development or a related field
- Experience with Java
- Knowledge of Python
- Strong knowledge of Linux systems and tools such as curl
- Familiarity with AWS services, particularly CloudWatch Insights and AppSync
- Experience with databases like Redis and DynamoDB
- Excellent communication skills for collaborating with technicians and internal teams
- Familiarity with hardware systems and troubleshooting hardware-related issues would be a plus
We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
Top Skills
Java
Python
Similar Jobs
Be an Early Applicant
As a Senior Backend Developer on the Product Platform Team at Smartcat, you will enhance the product's API functionality and architecture, primarily focusing on creating a scalable platform. You will collaborate with teams on best practices, propose architectural improvements, and deliver code to enhance the existing microservices architecture.
As an Engineering Manager at GitLab, you will lead the Organizations team, guiding and empowering team members, managing project deliverables, and collaborating across engineering and product management areas. Your focus is on team development, productivity, and effective communication with stakeholders. Participate in incident management and support the growth of the Organizations feature, working in a fully remote, diverse environment.
As a Senior Frontend Engineer at Smartcat, you will design, develop, and deploy frontend applications, enhance performance and scalability, and collaborate with product managers and designers to optimize user experience while troubleshooting production issues.
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
