Marketing Operations Lead

Overview:

As Marketing Operations Manager, you will be the strategic engine behind our marketing execution. Ensuring campaigns, launches, and brand initiatives are delivered smoothly, on time, and in sync across the business. You’ll manage the marketing critical path, coordinate cross-functional teams, and ensure continuity of messaging across all touchpoints; from social to email, paid media to influencers. You'll also play a key role in helping us grow and engage our community through events and brand activations.

Key Responsibilities:

• Marketing Critical Path Management: Own and oversee the master marketing timeline, ensuring all key campaign and launch milestones are planned, tracked, and delivered.
• Comms Continuity: Work closely with channel owners (social, influencer, CRM, SEO, paid media) to ensure aligned messaging, cohesive content rollout, and consistency across every touchpoint.
• Cross-functional Collaboration: Partner with internal teams including product, merchandising, buying, creative, finance, and logistics to ensure all departments are aligned and prepared for upcoming activity.
• Campaign & Launch Coordination: Manage the planning and delivery of marketing campaigns and product launches—driving progress, identifying risks, and resolving blockers to keep projects on track.
• Community Growth Support: Collaborate with brand and social teams to plan and execute events, influencer activations, and community-building initiatives that strengthen customer loyalty and brand affinity.
• Project Management: Implement and maintain tools and systems (e.g. Asana, Monday.com) to manage workload, timelines, and dependencies effectively.
• Process & Workflow Improvement: Continuously optimise marketing operations, removing inefficiencies and building scalable systems to support a growing team.
• Budget Coordination: Support campaign budget tracking and work with finance to monitor spend, approvals, and cost control.
• Post-campaign Reviews: Coordinate inputs across teams to support post-campaign analysis and reporting.

• Strong Marketing operations, campaign management, or project delivery background—ideally within fashion, beauty, or eCommerce.
• Deep understanding of the marketing mix and how various channels (social, CRM, paid, influencer, SEO) contribute to brand and commercial success.
• Strong project management skills with a proven ability to coordinate complex timelines and multiple stakeholders.
• Confident communicator with excellent collaboration and relationship-building skills across departments.
• Highly organised and detail-oriented, with a proactive, problem-solving mindset.
• Experience with project management platforms (e.g. Asana, Trello, Monday.com) and comfortable managing multiple deadlines.
• Passionate about fashion, community-building, and customer experience.
• Experience planning or supporting brand events or activations is a strong bonus.

• Birthday day off
• 25-day holiday
• Flexible hours
• Vibrant team
• 40% off staff discount
• Team socials
• Competitions
• Hybrid working - 4 days in the Altrincham office