This position requires a 9AM to 6PM UK Monday-Friday schedule and fluency in both written and spoken English.
Who We Are:
Discuss stands as an all-in-one qualitative research platform, driving next gen human centricity. We believe in the transformative impact of truly listening, understanding, and valuing customers' experiences, recognizing their critical role in fostering empathy. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss goes beyond data points, delivering in-depth insights in real time and transforming consumer relationships.
Our rapid growth and innovative AI-driven roadmap have positioned us as industry leaders, recognized by G2 for our speed and creativity in scaling qualitative research.
At Discuss, we are a team of curious, collaborative, and empathetic professionals dedicated to tackling fun, challenging problems. We offer the freedom to grow, lead, and innovate within an environment that values independence, flexibility, and personal and professional development.
Who We’re Looking For:
We’re looking for a Market Research Project Manager who thrives in a dynamic, fast-paced environment. Reporting to the VP, Customer Experience , The ideal candidate is someone who embraces the variety and challenge of managing multiple projects simultaneously with a proactive and adaptable mindset. This candidate will be comfortable with working a 9AM to 6PM UK Monday-Friday schedule and is fluent in both written and spoken English.You naturally bring energy, warmth, and professionalism to customer interactions and are comfortable being the day-to-day face of Discuss for multiple clients. You are not just looking for a job; you’re seeking a role where your passion for innovation, excellence, and collaborative work can make a real impact. We value team players who are not only self-motivated and self-directed but who also bring a high level of accountability to their work. Your digital fluency should be top-notch, as our fully remote operation relies on real-time, seamless communication across various platforms. Here, being comfortable with technology is not just preferred - it’s essential.
What You’ll Do With Us:
As a Project Manager at Discuss, you will:
- Serve as the primary liaison for all project-related communications between Discuss and our clients, ensuring a seamless and positive experience.
- Deeply understand each client’s unique requirements and tailor workflows to meet their needs, enhancing project outcomes.
- Oversee the development of screening criteria, the creation of screeners, and the assessment of project viability.
- Efficiently coordinate schedules across clients, respondents, moderators, and translators, ensuring timely and effective project execution.
- Collaborate with our recruitment team, as well as third-party moderators and translators, to deliver exceptional project results.
- Facilitate project setup within the Discuss platform, guiding clients through the process for optimal use and success.
- Actively suggest and implement changes to enhance project success, providing expert advice and insights to clients.
- Document project details and status updates in CRM tools, maintaining clear and accessible records.
- Manage pre-interview processes, including recruitment tracking, client training, and addressing follow-up questions to prepare for successful interviews.
- Monitor fieldwork progress, ensuring projects are executed as planned and promptly addressing any deviations.
- Oversee project budgeting, track costs, and coordinate with the accounting department for accurate invoicing.
- Identify and resolve any issues that arise during project execution, applying critical problem- solving skills to maintain project integrity.
What You’ve Done Before:
- You bring at least 2 years of experience in qualitative market research, demonstrating a deep understanding of client objectives and target audiences.
- You are fluent in both written and spoken English.
- You possess the skill to craft precise recruitment questionnaires that pinpoint the exact needs of a project.
- Your organizational prowess allows you to manage a diverse portfolio of projects simultaneously, with the capacity to handle 8 or more projects monthly without compromising quality.
- A natural at navigating new technologies, you’re comfortable learning and mastering new software, seamlessly integrating multiple platforms into your workflow to enhance project execution.
- Your meticulous nature ensures every aspect of a project is executed flawlessly, from the initial planning stages to the final touches, leaving no stone unturned.
- With an aptitude for rapid learning, you’re equipped to thrive amidst constant changes and challenges, always staying ahead of the curve.
- Your commitment to outstanding customer service is evident in your interactions. Clients feel confident, supported, and excited to work with you.
- A strong work ethic and a commitment to high-performance standards are the bedrock of your professional persona.
- You excel in environments that offer guidance, taking direction well and continuously seeking growth and improvement.
- Proven ability to work remotely effectively, delivering results that meet or exceed expectations without the need for direct supervision.
Bonus qualifications:
- Multilingual both written and verbal (outside of English)
- Familiarity with online qualitative research tools
- Familiarity with Slack, Salesforce, Gemini, Google Suite
