Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Sys Ops II Team Manager on our Cloud Services Team. You will lead a team of highly skilled individuals who administer, maintain, and troubleshoot Applied SaaS solutions. Cloud Services provides hosting of our suite of product solutions, from agency management systems to business intelligence, mobile applications to insurance quoting, and rating for 160,000+ end users.
This position consists of Friday - Monday 10 hour shifts
What You'll Do
- Lead a team of highly skilled technicians who administer Applied Software hosted on Cloud Systems for 160,000+ end-users
- Coach and lead team to optimal productivity while ensuring operational efficiency, capacity planning, and resource forecasting
- Liaise with Cloud and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients
- Create highly effective, repeatable processes and workflows to ensure the stability and uptime of the production Cloud Systems, servicing of customer requests, and secure handling of Cloud customer data, with a hyper focus on continual improvement
- Represent Cloud System Operations in go -to -market product release planning to ensure that Cloud Services are aligned with and prepared to support new product releases
- Ensure consistent team compliance with all security protocols and defined procedures as required to successfully achieve security compliance certifications
- Provide advanced technical assistance and escalation for weekend change implementations as needed (On - call rotation for weekend escalations)
- Manage, coach, develop, and mentor staff
What You'll Need to Succeed
We're looking for someone who:
- Ability to work 100% remotely, or from an Applied Systems office.
Your experience should include some or all of the following:
- 5+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues
- Experience with Microsoft Windows Server and Client operating systems
- 2+ years of Management experience
- Ability to work in a fast-paced, demanding, Production service delivery role
- Highly organized with excellent time management skills
- Excellent written and verbal communication skills
- Leadership skills
What You'll Gain
Competitive Benefits
- Private Medical Insurance and Eye Care
- Wellness incentives
- Pension scheme with employer matched contributions
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Volunteer time off
Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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