Manager Coupon and Loyalty Operations

Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Offer Delivery (5157849)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
Oversee offer delivery and promotion point-of-sale solutions to ensure those solutions deliver on the overall business initiatives. Oversee a team of associates delivering all promotional offers for multiple brands to ensure marketing promotions are keyed/updated properly into the offer delivery system so that they deliver a great customer experience.
Duties & Responsibilities:

• Advise internal business groups on offer types and potential offer formats to be sold to CPGs.
• Drive vendor enhancements and capabilities conversations to support all marketing brand offer needs and requirements
• Oversee external business partner efforts regarding offer creation, submission, and reporting, as well as partnerships with IT to facilitate external connectivity for offer delivery engines and POS integrations.
• Oversee a team of specialists and coordinators with scheduling and delivery of offer entry, peer review, and deployment.
• Initiate and coordinate large scale projects working with internal and external resources to improve offer delivery accuracy and efficiency
• Oversee data validation and user acceptance testing for any enhancements to the existing offer delivery system or modifications to external systems that integrate with offer delivery system.
• Act as a liaison to retail for the technical POS support for marketing programs and responsive to the Voice of Retail.
• Partner with customer facing application product owners, and solutions manager, to understand changes to banner offer structures, and impact to customer applications.
• Partner with key stakeholders to create, edit and certify marketing requirements documentation for IT to ensure developed solution within the offer delivery system meets business needs.
• Coordinating with end user, data warehousing, and analytics partners to ensure that Copient offer criteria and schematics meet expectations based on architecture require
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualification:

• Bachelor's Degree in Marketing, Business, or IT Systems or equivalent combination of education and relevant work experience
• Minimum 7 years experience in POS systems and database maintenance including:
  
  • 5 + years of experience using a marketing offer delivery engine (copient)
  • In-depth experience using industry standard ""Point of Sale"" software suites (e.g. NCR)

Preferred Qualifications:

• High level understanding of RDBMs
• Excellent knowledge of Microsoft Office software suite
• Basic understanding of Application I

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 427490_external_USA-PA-Carlisle