Manages day-to-day client relations operations and assigned publisher relationships. Acts as a liaison between publishers and Ingram, provides publishing and title guidance, supports sales projections and client events, educates clients on service offerings, manages deadlines and business materials, and supervises, mentors, and develops client relations staff.
Company Description
Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.
Become a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!
Job DescriptionThis role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers. The ideal candidate will have previous experience managing teams.
Essential Duties:
- Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
- Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
- Provides guidance on publishing programme and individual titles.
- Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
- Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
- Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
- Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
- Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
- Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy
Qualifications
Knowledge, Skills and Abilities
- Ability to travel up to 15% of the time
- Advocacy skills
- Ability to build internal consensus
- Presentation skills
- Ability to work independently
- Critical Thinking skills
- Knowledge of the eBook market
- Prioritisation skills
- Personal Computing skills to include MS Word, Excel and Powerpoint
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
- Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Attention to detail
- Knowledge of organisation, operating procedures and policies of the company
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Education and Experience
- Bachelor’s Degree
- 6 years of client management/relations experience and/or relevant publishing experience.
- 1 year of supervisory or project coordination experience
- Competitive salary
- Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
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