C.H. Robinson is seeking a Manager Account Management to join our European Surface Transportation division in Manchester.
As the Manager of Account Management, you will provide coaching and leadership to the account management team. You will be accountable for direct client interaction to support growth and will serve as an escalation point to improve customer experience. It is your responsibility to focus on process improvement and solution selling, increasing overall portfolio health, as well as improving overall team performance and results.
At C.H. Robinson, we are firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
- Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
- Manage merit, bonus, and equity programs for assigned team to align compensation with performance results
- Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
- Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics
- Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
- Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
- Interact directly with clients to support growth, and serve as an escalation point to improve customer experience
- Provide guidance on pricing strategies including margin guidance and commitment level
- Address and understand market opportunities and trends, and how market conditions impact business performance and financials
- Lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand
QUALIFICATIONS
Required:
- Minimum of 5 years of account management or equivalent experience
- Minimum 2 years of experience leading or managing teams
Preferred:
- Bachelor’s degree from an accredited college or university
- Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
- Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
- Ability to remain focused and optimistic in the face of adversity and change
- Strong leadership skills in order to motivate, develop, empower, and energize others
- Demonstrated growth through sales and relationship building and negotiation
- Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
- Broad market and industry knowledge and vertical expertise (if applicable)
- Strategic and creative thinking skills
- Values a diverse and inclusive work environment
WHAT WE OFFER
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
