DXC Technology Logo

DXC Technology

Mainframe Senior Support Engineer

Reposted 22 Days Ago
Be an Early Applicant
2 Locations
Senior level
2 Locations
Senior level
The Mainframe Senior Support Engineer ensures operational services are delivered effectively while minimizing downtime and maintaining customer satisfaction. Responsibilities include working collaboratively with support teams, incident management, troubleshooting, change management, and technical training.
The summary above was generated by AI

Job Description:

Job Description

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.

About the role

The Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.

Daily challenges

Collaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.
Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.
Incident Management: Follow ITIL standards, proactively addressing service issues.
Documentation: Maintain and update technical documentation and ensure compliance with internal standards.
Quality & Compliance: Participate in quality and productivity projects, ensuring process compliance.
Technical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.
Troubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.
Change & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).
Project Management: Implement technical projects related to the responsible platform/technology.

eXperience & skills required

- Expertise in one of the following disciplines:
z/OS Mainframes (LPAR concept, SYSPLEX concept)
SMP/E
Databases: Adabas, DB2, DBA or IDMS
Storage management software and hardware - DASD and tape management, Catalogs, VSAM, DFSMS
MiddleWare: IMS, CICS, MQ
Mainframe Network
- Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.
- Preferably 10+ years’ experience within IT Operations, infrastructure services support
- Minimum of 5+ years’ hands-on technical knowledge of the technology platform
- Fluent in English language
- Excellent knowledge of IT Operations, infrastructure services support, operations monitoring and end user support.
- Excellent understanding of ITSM/ITIL processes

Company benefits 

  • Competitive remuneration package
  • Additional Medical § Life insurance
  • 4 days additional paid leave (total: 24 days)
  • Food vouchers
  • Training, continuous learning and career development in the largest IT company on the market
  • Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
  • Access to a foreign language learning platform
  • Stable employment in an international company 
  • Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
  • Hybrid work arrangement (home office culture is in our DNA)
  • Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
  • DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
  • Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
  • Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
  • Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
  • Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Top Skills

Adabas
Catalogs
Cics
Dasd
Db2
Dba
Dfsms
Idms
Ims
Itil
Mainframe Network
Mq
Smp/E
Tape Management
Vsam
Z/Os Mainframes

Similar Jobs

8 Hours Ago
Varna, BGR
Senior level
Senior level
Semiconductor
The Physical Design Engineer will manage the backend design flow for advanced ASIC projects at 5nm/3nm technology nodes, focusing on tasks like block-level place and route, timing analysis, and DRC/LVS verification.
Mid level
Information Technology • Consulting
Design, implement, and optimize DWDM networks to ensure performance and reliability. Manage complex network projects, collaborate with cross-functional teams, monitor progress, and ensure adherence to scope and budget. Deploy and troubleshoot DWDM systems, maintain technical documentation, and communicate project status to stakeholders.
Top Skills: CienaDwdmElectrical EngineeringInfineraNetwork ProtocolsOptical Transmission PrinciplesPerformance Management ToolsProject ManagementTelecommunications
21 Days Ago
2 Locations
Junior
Junior
Information Technology
As an Azure Data Engineer, you'll design, implement, and manage data warehouses, data lakes, and data models. Responsibilities include coding for ETL processes, analyzing data, and building analytics solutions using cloud technologies, particularly Azure tools, within an Agile project framework.
Top Skills: SparkAppinsightsArm TemplatesAzure AdAzure Blob StorageAzure CosmosdbAzure Data BricksAzure Data FactoryAzure Data LakeAzure DevopsAzure MonitorAzure Sql DatabaseAzure Synapse AnalyticsConfluenceGitJIRAKeyvaultPythonSQLTerraform

What you need to know about the Manchester Tech Scene

Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account