Manage daily operations at a luxury safari lodge in Kenya, leading housekeeping, maintenance, safari shop, night porter, and spa teams. The role focuses on guest experience, departmental performance, operational efficiency, budgeting, sustainability, and leadership development. The manager will also provide senior coverage during management absences and coach hospitality team members.
NOW HIRING | OPERATIONS MANAGER
Luxury Safari Lodge | Kenya
Are you a passionate hospitality leader with a talent for delivering exceptional guest experiences and leading high-performing teams?
Our client, a prestigious luxury safari lodge in Kenya is looking for an experienced Operations Manager to oversee daily lodge operations, mentor department teams, and ensure world-class service standards across all guest-facing areas.
What You'll Do:
• Lead and support Housekeeping, Maintenance, Safari Shop, Night Porter and Spa teams
• Deliver exceptional guest experiences through hands-on leadership
• Coordinate daily lodge operations and departmental performance
• Drive operational excellence, cost efficiencies and sustainability initiatives
• Step into key leadership roles during management absences
• Coach, mentor and develop future hospitality leaders
Requirements
We're Looking For:
• Proven management experience in luxury hospitality or safari lodges
• Strong leadership and people management skills
• Outstanding guest relations and communication abilities
• Experience with operational reporting, budgeting and performance analysis
• Highly organised, adaptable and solutions-focused professional
• Passion for delivering unforgettable guest experiences
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