Leave and Accommodation Care Advocate

We are hiring amazing humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the chance to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it!
Your Opportunity:
Chewy is seeking a Leave and Accommodation Care Advocate to join our newly established team within the HR Shared Services organization. This team is dedicated to delivering top-tier service and advocating for the best possible experience for our Team Members.
In this role, you will act as both a knowledgeable guide and a compassionate advocate, you will ensure Team Members are well-informed about their options, supported throughout the process, and smoothly reintegrated back into work. You will have the opportunity to collaborate with both internal teams and external providers to offer outstanding service while maintaining compliance with federal and state regulations.
What You'll Do:

• Serve as the primary contact for Team Members navigating leave and accommodations, offering personalized guidance while ensuring adherence to federal and state regulations (FMLA, ADA, PWFA, etc.)
• Support Team Members with Personal Leave Of Absence claims from initial intake through the entire lifecycle, including documentation, approval, tracking, and closure; communicating policies, eligibility, required documentation, and any applicable timelines or deadlines
• Initiate claim requests through Chewy's third-party administrator, ensuring Team Members are clear about their responsibilities in the process and what steps to anticipate
• Manage calls and electronic inquiries, offering clear and timely responses throughout the leave and accommodation process
• Assess claims, identify potential concerns, and advance concerns to the Tier 2 team
• Conduct an ADA interactive dialog for new disability requests as required
• Assess and triage claims to determine those that should be handled internally versus escalating to AB1 (e.g., flu-related leave for three days)
• Partner with external providers to manage claims effectively, delivering a streamlined and efficient experience for Team Members
• Conduct a midway checkpoint to review progress on leave cases, address any challenges, and help answer any questions regarding their next steps
• Assist with return-to-work steps by providing clear guidance on required documentation, policies, and timelines
• Support candidates in the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other partners as needed
• In partnership with Chewy's WOW team, facilitate the Surprise and Delight program (e.g., Family Addition claims) to create a meaningful and supportive team member experience
• Preserve and protect the confidentiality of team member PII information and ensure accurate record-keeping
• Leverage technology platforms like SNOW, WD, Kronos and third party case management platform to support LOAA processes

What You'll Need:

• Bachelor's Degree in Human Resources or related field preferred
• 2+ years supporting Team Members with leave of absence and accommodation
• Experience in federal and state leave regulations, including FMLA, ADA, PWFA, and equivalent state laws
• Human Resources is preferred
• Flexibility to shift schedule as needed by the business
• Exceptional customer service skills with a focus on responsiveness, emotional intelligence, critical thinking skills, and problem-solving
• Exceptional interpersonal, collaboration, and communication skills, maintaining confidentiality, and building trust with Team Members, vendors, and internal partners
• Strong organizational and time management skills to prioritize competing responsibilities
• Preferred experience with systems such as ServiceNow (SNOW), Workday (WD), Kronos, etc.
• Preferred experience working with a third party leave administrator as a vendor

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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