Leads governance and engineering oversight for JPMorgan Chase’s ServiceNow platform. Responsibilities include coordinating audits and assessments, remediating compliance issues, managing application artifacts and control evidence, administering access provisioning and approvals, classifying and retaining data, documenting integration data contracts, and partnering with ServiceNow teams on platform development and testing. The role requires stakeholder management, data lifecycle knowledge, architectural understanding, application asset management, and strong analytical attention to detail.
As a Lead Software Engineer / Application Owner at JPMorgan Chase within the ServiceNow Platform team, you will be working closely with the ServiceNow Integrations Application Owner / Data Governance Lead to manage and be accountable for all aspects of application governance for the platform promoting compliance with firm-wide standards including data quality/confidentiality/integrity/retention, control procedures and access management etc.
As an Application Owner at JPMorgan Chase within the Infrastructure Platforms Digital Workflows team, you are part of an agile team that works to enhance, design, and deliver the NowPlatform Platform solutions in a secure, stable, and scalable way. As a member of a NowPlatform engineering team, you will have oversight and direction over solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.
Job responsibilities
- Be person on point for firm-wide assessments and internal/external (SOX/SOC1) audit activities
- Keep track of Harmony/FARM breaks/Core Audit Issues remediation activities.
- Asset registration and compliance (SEAL, API Store)
- Ownership of application artifacts (HLDD, Harmony, JADE)
- Control requirements and evidence management (AO Comms, ERMA, FARM, CORE, Response Central)
- Coordination with stakeholders (Architecture, Controls, Product)
- Access management related provisioning, deprovisioning and approvals (MTH, Smart Approval, Functional IDs, Digital Certificates)
- Partner with different ServiceNow Core Product teams to support development and testing new/existing constructs for new capabilities on the platform
- Ensure all on-platform data (including metadata) is appropriately classified in line with PI / CI data classification guidelines
- Ensure all off-platform data usage is appropriate by liaising with upstream and downstream integration partners documenting data sourcing contracts in line with firm-wide data sourcing principles
- Manage data retention compliance with firm-wide records management policies
- Review and remediate access and entitlement related requirements and exceptions ensuring compliance with policy
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Senior Stakeholder management skills
- Knowledge of the data lifecycle and data management functions
- Understanding of architectural principles and application asset management
- Analytical mind-set, strong attention to detail
Preferred qualifications, capabilities, and skills
- ServiceNow implementation & data model knowledge highly desirable, but not essential as training and qualification will be provided
- Understanding of IT Service Management / IT Operations Management / IT Asset Management concepts desirable
- Experience with statistical data analysis and ability to determine appropriate tools to perform analysis
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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