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Job Title
Lead Receptionist
Job Description Summary
We are seeking a professional, proactive, and personable Lead Receptionist to be the face of our workplace, ensuring an exceptional experience for all visitors and colleagues. You’ll play a vital role in creating a polished, welcoming, and well-run office environment.
Job Description
Key Responsibilities
Front-of-House & Reception
- Deliver a consistently professional welcome to all guests, clients, and contractors.
- Act as the main point of contact for all front-of-house enquiries and support.
- Ensure a high standard of presentation and functionality in reception areas, meeting rooms, and visitor facilities.
- Manage visitor sign-in, security protocols, and access badges.
- Anticipate and respond to visitor needs to provide an outstanding experience.
Office Facilities & Collaboration Spaces
- Oversee refreshments, snacks, and meeting room readiness.
- Coordinate meeting room bookings, setups, and AV support.
- Ensure workspaces are reset and clean after use.
- Maintain strong relationships with internal teams and external vendors to ensure seamless delivery of services.
Safety, Security & Accessibility
- Champion health, safety, and access protocols across all front-of-house areas.
- Liaise with security regarding passes, ID badges, and safety measures.
- Provide or coordinate assistance in medical situations.
- Communicate site rules to guests and ensure compliance with visitor protocols.
Administration & Support
- Handle general office duties and provide ad-hoc support to the wider facilities team.
- Support internal events and respond quickly to requests from key stakeholders and leadership.
- Supervise and support reception colleagues to ensure consistent coverage and service levels.
What We Offer
- Free parking or complimentary shuttle service from local public transport links
- Subsidised breakfast and lunch options onsite
- On-site coffee and cake bar for daily treats
- Access to gym facilities to support your wellbeing
- Regular social events to help you connect with colleagues and enjoy a vibrant workplace culture
INCO: “Cushman & Wakefield”
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