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As a Launch Manager, you will oversee the implementation of the Navan travel and expense platform for Mid-Market and Enterprise customers, ensuring a smooth onboarding experience by managing projects and collaborating with various internal teams. You will handle client engagements, process improvements, and training sessions.
As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance.
What You’ll Do:
- Oversee implementation from kickoff to go-live using strong project management and product expertise
- Develop project plans, coordinate deliverables, and ensure timely, quality deployments
- Streamline onboarding with process improvements and documentation updates
- Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
- Guide customers through technical onboarding and escalate issues when needed
- Advocate for customers’ pain points to influence product improvements
- Lead training sessions for stakeholders and end users
What We’re Looking For:
- 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
- Ability to align details with strategy and execute efficiently
- Strong communication, time management, and teamwork skills
- Passion for technology and problem-solving, with a focus on risk identification and creative solutions
- Strong language proficiency in German and English
- Willingness to travel for client visits
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
