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We are seeking a motivated and detail-oriented Junior Payment Agent to join our Fraud & Payment team. As a Junior Payment Agent, you will play a key role in ensuring secure and efficient payment processing, assisting in fraud detection, and supporting customer inquiries related to payments. This role is ideal for a proactive individual with a passion for financial security, strong analytical skills, and a commitment to providing excellent customer service.
- Payment Processing: Assist in processing player transactions, including deposits, withdrawals, and refunds, while ensuring accuracy, timeliness, and compliance with company policies.
- Fraud Detection & Prevention: Monitor transactions for suspicious activity using fraud detection tools. Report, investigate, and resolve potential fraud cases to maintain a safe gaming environment.
- Verification Checks: Conduct Know Your Customer (KYC) verifications and other compliance checks (ID, Proof of Address) to prevent fraudulent accounts and ensure adherence to regulatory requirements.
- Customer Support: Respond to payment-related customer inquiries, providing clear, professional assistance regarding transaction issues, payment delays, and verification requirements.
- Data Management: Maintain accurate records of transactions, customer interactions, and fraud cases for auditing and reporting purposes.
- Collaboration: Work closely with the Compliance, Customer Support, and Risk Management teams to address and resolve payment and fraud-related issues.
- Continuous Improvement: Stay informed of industry best practices and new technologies related to fraud detection and payment processing to contribute to improving processes and enhancing customer satisfaction.
Requirements
- Education:
Bachelor’s degree in Finance, Business, Economics, or a related field (preferred but not mandatory). - Experience:
Some experience in payments or a related role is a plus. Fresh graduates with a strong interest in the iGaming industry and fraud prevention are welcome. - Technical Skills:
Proficiency in Microsoft Office Suite (Excel, Word). Experience with payment processing software and fraud detection tools is advantageous. - Soft Skills:
Excellent attention to detail, problem-solving skills, and the ability to work well under pressure in a fast-paced environment. - Communication:
Strong written and verbal communication skills. Ability to provide clear, concise, and professional responses to customer inquiries. - Language Skills:
Proficiency in English required.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunity for growth and advancement within the company.
- Training and development in fraud detection and payment processing.
- Private health insurance
- Annual wellbeing allowance to support your physical and mental health
- Regular social events to foster strong team connections
- Daily lunch allowance when working from the office
What you need to know about the Manchester Tech Scene
Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
