Lead enterprise IT business analysis for CRM/ERP/Finance systems: elicit and document requirements, engage stakeholders, analyse and improve processes, design and validate solutions, support change management, testing/UAT, data analysis and reporting, training, and governance to align with business transformation programs.
The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for
analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment
with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions.
This is an internal role, and requires excellent communication, problem-solving abilities and collaboration skills.
analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment
with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions.
This is an internal role, and requires excellent communication, problem-solving abilities and collaboration skills.
Responsibilities
- Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications.
- Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations.
Facilitate regular communication and updates to stakeholders throughout the project lifecycle. - Process Analysis and Improvement: Analyse current business processes and identify areas for
improvement. Develop and implement process improvement initiatives. - Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision-making.
- Solution Design and Validation: Collaborate with technical teams to design and validate solutions that
meet business requirements. Ensure solutions align with business goals and objectives. - Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies.
- Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business
requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met. - Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting.
- Training and Support: Develop training materials and conduct training sessions for end-users. Provide
ongoing support to users post-implementation. - Compliance and Governance: Ensure projects comply with regulatory and compliance requirements.
- Implement governance frameworks to ensure alignment with organisational policies.
Skills, Knowledge & Expertise
- Business Analysis Expertise:
- Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT
systems. - Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN).
- Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT
- Business Transformation Experience:
- Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management.
- Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365.
- Technical Proficiency:
- Familiarity with SaaS platforms and data migrations.
- Familiarity with security solutions, compliance, and governance frameworks.
- Stakeholder Management:
- Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams.
- Ability to influence and drive consensus among stakeholders with varying priorities.
- Requirements Gathering and Documentation:
- Strong skills in eliciting, documenting, and managing business and technical requirements.
- Experience in creating detailed business requirement documents (BRDs) and functional specifications.
- Process Improvement:
- Ability to analyse and improve business processes to enhance efficiency and effectiveness.
- Experience in process mapping and re-engineering.
- Data Analysis:
- Strong analytical skills to interpret complex data and provide actionable insights.
- Experience with data modelling, data analysis, and reporting tools.
- Problem-Solving and Analytical Skills:
- Strong analytical skills to assess complex business requirements and develop innovative solutions.
- Ability to troubleshoot issues and implement corrective actions promptly.
- Financial Acumen:
- Understanding of financial principles and ability to analyse financial data related to business projects.
- Experience in financial reporting and analysis.
- Leadership and Team Collaboration:
- Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and highperformance environment.
- Ability to work effectively in cross-functional teams.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
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