IT Support Technician, Audio/Video & Event Management

Available Locations: Lisbon, onsite
About the role:
We are looking for an IT Support Technician, Audio/Video & Event Management to join our growing Enterprise Operations team at Cloudflare. This role enhances A/V capabilities for events at the Lisbon office, focusing on setup, processes, and documentation for seamless execution. The individual, with a strong technical background in A/V production and excellent communication skills, will collaborate with internal teams and third-party vendors, while also providing hands-on event support and exceptional customer service.
What You'll Do:

• Act as the primary point of contact for all technical aspects of live events, collaborating closely with workplace, marketing, and event planning teams.
• Serve as a subject matter expert on event utilization of supported technologies.
• Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events.
• Assess the current A/V infrastructure and identify areas for improvement.
• Collaborate with our Enterprise Ops team to develop and document standard operating procedures (SOPs) for A/V equipment setup, troubleshooting, and maintenance.
• Manage our third-party vendor to provide technical support during events, ensuring smooth A/V operation.
• Research and recommend upgrades or additions to the existing A/V equipment.
• Create training materials and conduct sessions for employees on A/V equipment usage.
• Maintain an inventory of A/V equipment and manage its upkeep.
• Partner and collaborate with various IT teams and third-party vendors for A/V support.
• Increased customer satisfaction and higher NPS score in Lisbon, and EBC experience for external customers.
• Aligned IT Ops experience across offices through global collaboration.
• Enhanced technical support and knowledge resources for employees.

What You'll Bring:

• Bachelor's or Master's degree in Audiovisual and Multimedia or Engineering, or a related field
• Basic understanding of computer science equipment and technology.
• Previous experience with advanced AV technologies and systems.
• Knowledge of event planning and coordination processes.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team, with a proactive, collaborative mindset.
• Experience in the Internet security industry is preferred.