PlayStation Logo

PlayStation

IT Support Engineer II

Job Posted 8 Days Ago Posted 8 Days Ago
Remote
2 Locations
Senior level
Remote
2 Locations
Senior level
The IT Support Engineer II will support machine learning environments, manage incidents, and collaborate on IT infrastructure improvements while providing 24/7 customer support.
The summary above was generated by AI

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

PlayStation is looking for an IT Support Engineer II to help operationally support the transformation of our machine learning environment and it's software supply chain to the next level! This role requires an understanding of specialised hardware, storage, networking, cloud, software pipelines, and security practices. This team will focus on the daily operations support of our machine learning environment including onboarding, incidents, and provide 24/7 support across the US, EU, and JP regions.

Core Responsibilities

  • Support Machine Learning & Artificial Intelligence compute cluster environments and local/S3 storage systems.
  • Demonstrate extraordinary customer service and establish close partnerships with customers/researchers from various Sony companies
  • Collaborate closely with multiple IT teams across Sony to upgrade and improve infrastructure while enhancing the customer experience.
  • Collaborate with our Information Security team on multi-functional initiatives and investigations
  • Respond to researcher questions and trouble tickets
  • Open tickets and work with vendors to resolve hardware and software issues in the environment.
  • Onboard and offboard users and projects
  • Participate with DevOps teams to install HW/SW upgrades, patches, new features and policies. Coordinate maintenance work with customer schedules and milestones
  • Author and maintain documentation of systems and processes.
  • Some traveling may be required.

Required Skills

  • Customer and peer relationship focused with solid interpersonal and communication skills.
  • In-depth understanding of Unix/Linux systems internals and networking.
  • Experience at building, deploying, and operating services.
  • Strong problem-solving skills across software, system, and network with a methodical and detailed approach to fixing issues.
  • Execution oriented and results driven with the ability to learn new skills/technologies quickly and independently.
  • Moderate understanding of datacenter, cloud, and live production standard methodologies and experience working in live high availability internal customer facing production environments.
  • Familiarity of DevOps workloads including management of Ubuntu, Kubernetes, Docker, GitHub, Artifactory, web applications, filesystems, AWS, S3, CI/CD pipelines.
  • Five+ years of experience supporting enterprise environments including cloud.

Desirable Experience

  • Experience using monitoring tools (Zabbix, Nagios, Manage-Engine, SolarWinds, Prometheus, Grafana).
  • Familiarity with Run.Ai, Omniverse, Weights and Biases, Jupyter, TensorBoard, Bright, Weka, NVIDIA.
  • Proficient with code languages and automation tools (Salt, Landscape, Bright Cluster Manager, Python, etc.).
  • Experience working with Atlassian Stack (Jira, Confluence)
  • Experience with networking principles as they relate to systems and code.
  • Understanding of modern OS platforms (Linux, Windows, Mac.)

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Top Skills

AWS
Ci/Cd
Docker
Git
Grafana
Kubernetes
Manage-Engine
Nagios
Prometheus
Python
S3
Solarwinds
Unix/Linux
Zabbix

Similar Jobs

3 Hours Ago
Remote
Hybrid
Belfast, County Antrim, Northern Ireland, GBR
Junior
Junior
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As an Associate Cybersecurity Advisor, you will support cybersecurity operations, assist in incident response, and develop relationships with clients to enhance their security posture.
Top Skills: Incident ResponseInformation SecurityManaged Detection And ResponseRapid7 PlatformSecurity Frameworks
17 Hours Ago
Remote
London, Greater London, England, GBR
Senior level
Senior level
Big Data • Cloud • Healthtech • Software • Big Data Analytics
The Senior Consultant will implement Veeva Quality solutions for Consumer Products, lead project management activities, and provide customer support while mentoring junior consultants.
Top Skills: AgileCloudData MigrationDocumentumFirstdocNextdocsQuality Management SystemsSharepointTrackwiseVeeva Solutions
17 Hours Ago
Remote
London, Greater London, England, GBR
Senior level
Senior level
Big Data • Cloud • Healthtech • Software • Big Data Analytics
As a Consultant at Veeva, you will implement Quality solutions for Consumer Products clients, collaborating with stakeholders to enhance business processes and ensure customer success.
Top Skills: DocumentumFirstdoc/FirstpointLiquent InsightMedidataNextdocsSaas/CloudSharepointTrackwiseVeeva Quality Solutions

What you need to know about the Manchester Tech Scene

Home to a £5 billion digital ecosystem, including MediaCity, which consists of major players like the BBC, ITV and Ericsson, Manchester is one of the U.K.'s top digital tech hubs, at the forefront of advancements in film, television and emerging sectors like as e-sports, while also fostering a community of professionals dedicated to pushing creative and technological boundaries.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account