Location: Warsaw/Poland, occasional onsite visits in Frankfurt would be beneficial
At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management.
Our secret?
A culture that’s fast, flexible, and fiercely entrepreneurial. We move quickly, think creatively, and always put our people first.
We’re passionate about growth - both for our clients and ourselves - and that means attracting the very best talent to join us on this exciting journey.
We’re proud to be:
• Trailblazers in banking, payments, capital markets, wealth, and asset management
• Champions of an agile, nimble, and innovative work environment
• Dedicated to building a team of top-notch professionals who share our drive and vision
Overview
Capco is seeking an experienced IT Operations Expert to support the Cockpit IT team within the Strategic Program: Operational Stability. The ideal candidate brings strong ITIL expertise, hands‑on ServiceNow experience, and the ability to translate operational requirements into scalable, high‑quality solutions.
Key Responsibilities
- Design and further develop Incident Framework and ensure its implementation in ServiceNow.
- Evolve Incident, Problem, and Change Management processes and translate improvements into ServiceNow configurations.
- Produce clear, high‑quality documentation (process descriptions, presentations, SharePoint content).
- Review incoming materials for completeness, accuracy, and alignment with Operations & Monitoring standards.
- Collaborate with stakeholders across IT and operations to ensure seamless process integration and operational stability.
Professional Qualifications
- University degree in a relevant field (e.g., IT, Computer Science) or equivalent professional experience.
- Extensive experience in IT operations, with strong understanding of application architecture and service management principles.
- Advanced knowledge of ITIL processes and practical experience applying them in enterprise environments.
- Hands‑on expertise with ServiceNow, including process configuration and operational workflows.
- Fluent in English, both written and spoken.
Key Competencies: ITIL, Service Now
ONLINE RECRUITMENT PROCESS STEPS
- Screening call with the Recruiter
- Hiring Manager Technical Interview
- Feedback
- Offer
We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.
