IT Operation Administrator

• Job Title – IT Operations Administrator
• Location – BL9 8RR
• Working rota – Monday - Friday 08:00 - 16:30
• Working hours – 40
• Working model – 4 days in the office, 1 day working from home

Role Overview

Reporting to the IT Ops BAU Team Leader, the role of Administrator is to provide administration tasks to the BAU and wider Ops teams. This includes assisting and supporting the IT Ops Staging team, New store and new service roll out teams.

Key Responsibilities

Accountabilities and Tasks:

To be responsible for the administration and providing initial triage of new requests to the IT Ops Team, including:

• Management of the IT Ops unowned ticket queue and directing tickets to the correct queues & teams.
• Actioning own tickets, including requests from stores, providing regular updates, seeing work through to completion and resolving in a timely manner.
• Arranging and coordinating Deliveries and Collections via couriers and internal methods.
• Taking deliveries on behalf of the IT Ops Teams, recording, and distributing to the team or storing deliveries.
• Providing reporting on key stats for the IT Ops team.
• Finding and booking suitable Travel options, including Flights, Hotels, Trains etc. that meet strict schedules whilst minimizing costs.
• Providing Procurement services for the IT Department, including obtaining quotes for goods and services.
• Managing department E-Mailbox and maintaining records for the IT Ops Team.
• ADHOC Admin support for new store & new service roll out Teams, including bulk shipping and managing trackers.

Essential

• Problem solving skills ideally within an IT environment.
• Administration experience essential.
• Ability to meet strict deadlines and managing tasks through to completion.
• Customer Service Skills.
• Ability to adapt to change in a fast-paced retail environment.
• Strong desire to learn new skills and improve ways of working.
• Excellent attention to detail, organizational, prioritization and time management skills.

Preferable

• Experience working in a retail environment.
• Good understanding of software tools such as Microsoft Excel, Word, and Outlook.
• Experience with shipping across EU.
• Experience working with an IT ticketing software.
• Experience with Travel Booking.
• Experience with Procurement processes and systems.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.
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