The role
We’re ready to welcome more apprentices into our ‘Outstanding’ OFSTED academy in Manchester. If you bring friendliness, passion, courage, and teamwork to the table, you’ll fit in perfectly.
Our apprentice scheme is an 18-month learning and development programme. You’ll get on the job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician standard. You’ll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.
You will be with one of our core technical support teams, who are the first point of contact for all customer queries, you'll work side by side with our professionals and gain fantastic on the job experience. Our team works at pace to resolve issues quickly, whilst giving the best customer service. With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, it is essential to meeting the demands of this ever-changing department.
You'll get to develop your life and soft skills through hands on experience as well as benefitting from highly qualified trainers who are there to guide and teach you along the way.
We’re proud to say that 100% of our apprentices have passed, with 80% achieving a distinction rate. At the ANS Academy, we’ll give you the right support to reach your full potential.
What will I be doing?
- Work with your team leader on any quality related issues
- Understand, maintain, and deliver the current service desk procedures
- Be customer-focused and drive continuous service improvement for your team
- Manage own ticket queue and assist others where appropriate
- Manage incidents, changes and problems and resolve within the service level agreements (SLAs)
- Keep customers updated with their issue and when it has been resolved
What will I bring to the role?
- Excellent communication skills with an ability to build strong relationships
- A level-headed approach when working under pressure
- Ability to produce excellent quality documentation with a great attention to detail
- Ability to problem solve and think logically
- Ownership for tasks from start to finish to ensure the highest-level customer experience
- Positive can-do attitude to any task
- A passion for technology
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
ANS Group Manchester, England Office
1 Archway,, Birley Fields, Manchester, United Kingdom, M15 5QJ
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