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Benefits of working at Charles Street
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
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Company Description
Charles Street Finance (“CSF”) is a specialist secured lender based in Cheadle, South Manchester. Established in 1983, we’re a small team but have doubled the size of the loan book over 2 years such that we are seeking to grow and enhance the existing personnel in key areas to further facilitate our ambitions.
We are all about a common-sense proposition built around attention to detail and speed of response whilst always putting the customer at the heart of everything we do.
A can-do approach fuels our speed of response from enquiry through to payment. Honesty and integrity are fundamental principles across the customer journey and the many long-standing relationships we have cultivated are testament to our service levels and reliability.
Job DescriptionWe are seeking an ambitious and results-driven Internal Sales Manager to lead our internal sales team and drive origination performance across our active pipelines. This role is central to converting leads into funded deals by managing team activity, maintaining momentum with clients and introducers and ensuring a high standard of customer engagement.
The ideal candidate will be a proactive leader with strong sales acumen, excellent people management skills, and a track record in meeting and exceeding targets within a financial services environment.
As an Internal Sales Manager, we are looking for someone to:
- Lead, coach, and manage a team of internal sales professionals, conducting regular 1-2-1s, performance reviews, and development planning
- Oversee the end-to-end sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient progression of deals
- Proactively engage with clients, brokers, and introducers via phone and email to convert
- opportunities, issue terms, and secure commitments
- Set and monitor individual and team KPIs, including call activity, conversion rates, and deal progression
- Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off
- Work closely with underwriting, legal, and operations teams to ensure a smooth client journey from application to drawdown
- Maintain accurate CRM records and provide regular reporting to senior management on pipeline health and team performance
- Contribute to sales strategy, process improvement, and training initiatives to enhance team effectiveness
Skills & Competencies
- Able to develop successful working relationships and build trust and confidence with intermediaries
- Ability to multi-task to ensure SLAs are met.
- Confidence to pursue leads and use sales techniques to overcome objections.
- Proven experience in sales management within financial services, property finance, or a related sector
- Strong track record in target-driven environments with experience in internal sales or tele-sales leadership
- Excellent communication, negotiation, and interpersonal skills
- Confident user of CRM systems and Microsoft Office (Excel, Outlook, Teams)
- Ability to motivate and develop a team while maintaining high personal activity levels
- Self-starter with strong organisational skills and attention to detail
Knowledge & Qualifications
- Previous experience within a sales role would be highly desirable
- Knowledge of bridging finance required
- PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint
Personal Attributes
- Good attention to detail and able to analyse and present complex information in a clear, relevant and interesting way
- Self-motivated and enthusiastic with the drive to succeed and deliver results
- Strong communication both written and verbal
- Proactive team player - ability to work on own initiative, solo and as part of a team
- Punctual, well organised with good administration skills
Desirable
- Complete understanding of secured loan products
- Good understanding of underwriting standards
- Industry experience & expertise
- Proven track record of relationship building and development
- Good track record for developing a strong social media following and profile
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Charles Street embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
