At Dynatrace, we're united by a shared mission: delivering precise answers and intelligent automation to help the world's largest organizations modernize and innovate with confidence. The Communications Operations & Insights Advisor is the operational engine behind a high-performing internal communications function, ensuring that Dynatrace's channels run efficiently, data informs how we communicate, and publishing workflows are consistent and scalable.
As AI and automation reshape how teams operate, this role is at the center of building smarter, more effective communications infrastructure. From measurement dashboards and channel operations to AI-powered tooling and self-service resources, this Advisor helps the entire communications team operate with more precision, speed, and impact.
What you'll do
Own communications measurement and analytics
- Build and maintain measurement frameworks, dashboards, and reporting routines that track channel performance, audience engagement, and communications effectiveness across the enterprise.
- Translate data into actionable insights and clear recommendations that help the team improve planning, content quality, and channel strategy.
Lead channel operations
- Manage day-to-day operations of internal communications channels, including the intranet, SharePoint, Slack, email newsletters, and enterprise broadcast tools.
- Maintain channel governance standards, publishing calendars, and access and permission structures to ensure content reaches the right audiences consistently.
Improve publishing processes and operational excellence
- Own and continuously improve the end-to-end publishing workflow, from intake through review, approval, and distribution.
- Build and maintain reusable templates, publishing checklists, and operational playbooks that drive consistency and quality across the team.
Enable AI, automation, and communications technology
- Identify and implement practical AI and automation tools that improve publishing efficiency, content quality, and team productivity.
- Stay current on emerging internal communications platforms and tools, and make informed recommendations to the team.
Support self-service and scalable communications
- Build and maintain self-service resources, guides, and templates that help business partners communicate more effectively with less hands-on support.
- Partner with the Lead Advisor to operationalize communications governance standards and support adoption across the business.
Minimum Requirements
- 5+ years of experience in communications operations, channel management, internal communications, or a related field.
- Experience managing communications platforms such as SharePoint, an intranet, Slack, or email and newsletter tools.
- Demonstrated ability to translate data and analytics into useful, actionable recommendations.
- Experience building and maintaining reporting routines, measurement dashboards, or operational processes.
Preferred Requirements
- Strong project management skills and a track record of driving operational improvements.
- Experience building templates, playbooks, and self-service resources for distributed teams.
- Proficiency with communications analytics tools and data visualization.
- Curiosity and practical experience applying AI tools to communications or content workflows.
- Ability to manage multiple workstreams simultaneously in a fast-paced, global environment.
- Comfort working with cross-functional stakeholders to drive adoption of standards and tools.
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
The targeted base pay range for this role is $76K to $95K. When determining your salary, we consider your skills, experience, education, work location and internal equity.
Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
