Interim Spa Manager

Job Description:

Interim Spa Manager

Richmond Village Letcombe Regis, South Street, Wantage, OX12 9RG

Salary £34,000 per annum

12-month fixed term contract.

Shift Patterns: 40 hrs per week on a 3-week rolling rota to include 1 Saturday in 3

Variable Monday - Sunday with opening hours 7.30am - 7pm

We make health happen

At Bupa, we provide support when it's needed most, and our Richmond Village Letcombe Regis offer luxury retirement living, an aspirational lifestyle for our residents, and our top-tier accommodation is matched by superior service. We provide person-centred care that supports independence and respects individual choice, enabling our residents to lead their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

It’s important that our teams have outstanding leaders – inspirational managers that empower and motivate their team to meet the needs of all our residents. We’re looking for a Head of Care to work alongside our senior management team to lead our people in providing the highest quality of care to our residents.

We’re looking for a Spa Manager to join our team cover 12 months Maternity leave, you will be responsible for managing and maintaining the day-to-day operations of the Wellness Spa and will ensure all revenue opportunities are maximised and all costs are controlled whilst maintaining a safe and healthy environment for members.

You’ll help us make health happen by:

Exceeding member expectations on a day-to-day basis, whilst ensuring the Wellness Spa areas and activities are promoted and run effectively.  You will provide excellent customer service whilst ensuring that all communications both internally and externally are managed efficiently and effectively.  Recruit, train, appraise, develop and manage all Wellness Spa Staff, whilst actively promoting all aspects of the Spa.

Effectively control and manage the Wellness Spa budgets ensuring financial and performance targets are met.  You will maintain company standards throughout the Wellness Spa ensuring all staff understand and adhere to the Richmond Village values, you will continually look for ways to improve the quality of the service provided and the efficiency of the Spa. You will strive to maximise sales opportunities for the success of the Village by promoting and advertising the Wellness Spa to both the local community and Village residents.

Key Skills / Qualifications needed for this role:

The successful applicant will have a Level 2 and 3 in either Beauty Therapy or Fitness along with a Management Qualification Level 2 & 3, 4 or 5.  You will have at least 2 years management experience or experience of leading a team, along with a background working within the Spa industry.  Knowledge of managing pool plant room operations is essential whilst experience of being a lifeguard and first aider would be highly desirable although not essential as training will be given.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift
• 28 days holiday
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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