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Octopus Energy

Interested in joining our Customer Service team? 🐙

Posted Yesterday
Be an Early Applicant
Remote or Hybrid
5 Locations
Entry level
Remote or Hybrid
5 Locations
Entry level
This is a speculative application for a future Customer Service role. Ideal candidates are passionate about customer service, embrace change, and are committed to environmental sustainability. The role requires problem-solving, teamwork, and the ability to handle difficult conversations with empathy and patience.
The summary above was generated by AI
This is a speculative application 👀

We’re not hiring for this role just yet, typically, positions open towards the end of a quarter or at the start of a new one, for example, late December (end of Q4) or January start of Q1) but we know great people don’t always appear at the exact moment we press “go.”

If you’re interested in being part of the team when we do start hiring, this is your chance to raise your hand. By applying, you’re letting us know you’d love to be considered, and we’ll reach out directly when the role officially opens.

Because let’s be honest


Want a soul-sucking call centre job? 
Yeah, neither do we. 

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 

💜  Your team? The best bunch of people you’ve ever worked with curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense, just a group of brilliant minds tackling challenges together.

 âšĄ It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it- BOOM - something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. 

Sound like your kind of thing? Let us know and we’ll be in touch when we’re ready to hire. If you don’t hear from us immediately, please don’t take it as a no, it’s simply down to timing.

We really appreciate your interest and look forward to connecting when the time is right.

The types of people we would love to hear from are those that are...

  • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better. 
  • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches. 
  • đŸ€ Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. 
  • đŸŒ± Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future. 
  • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
  •  đŸ’Ș Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions. 
  • đŸ€ Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

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