About the Role
As an Inbound Sales Development Representative, you will provide pre-sales support. You will be responsible for servicing inbound sales and related inquiries with a focus on engaging and qualifying all prospective customers. This role is one of the first touchpoints for prospects and has the opportunity to set the tone for the sales cycle that follows.
Location - Tampa, FL - Hybrid (in office on Monday, Tuesday, and Thursday - plus additional days as required)
Schedule: this specific position will be required to work aligned to afternoon/evening hours, from our office. This is estimated to be a schedule of 1:00pm - 9:30pm Eastern time.
Language: this specific position requires fluency in English. It is also desired, but not required, if a candidate is fluent in French (Canadian French preferred) for engaging with French-speaking leads.
What You'll be Doing
- Responsible for inbound leads from multiple channels including our sales line, Drift, and forms
- Responsible for meeting core metrics and KPIs as set by your manager, including time to first touch, conversion rate, prospecting calls and emails, etc.
- Identify, qualify, sort, and track leads.
- Display exceptional consultative phone skills, including the ability to clearly articulate, inspire, project confidence, influence, overcome objections, and remain resilient throughout
- Research and document relevant contact information for existing leads, keeping contact information update in Salesforce
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecast accurately, and adequate information regarding the prospect and/or opportunity is communicated
- Maintain knowledge of market conditions and competitive activities
- Other duties as needed
About You
- Agreement to work the stated hours above
- Full professional fluency in the English language, with a preference for French fluency as well.
- Competitive eagerness to set yourself apart and achieve success
- Aggressive, energetic self-starter who enjoys working in a quota-driven environment
- Superior verbal and written communication skills via phone and email
- Excellent listening and analytical skills to assess the interests of prospects
- Experience meeting minimum call volume and/or talk-time goals
- Strong organizational skills and ability to manage time and workload
- Detail-oriented, with excellent follow-up skills
- Technical aptitude and the ability to successfully demonstrate software
- Solid work ethic, positive attitude, and motivation to learn
- Strong computer knowledge required
- Ability to multitask with several tools
- Ability to work independently, prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
- Works well under pressure
- Works well with a team
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
- We are a collaborative, kind, and curious community.
- We honor your flexibility needs with full-time work that is hybrid remote.
- We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
- We help you prepare for your financial future with our 401(k) plan.
- We prioritize your work-life balance with our unlimited PTO.
- We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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