Job Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As a Control Manager at JPMorgan Chase within the International Consumer Bank (ICB), you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.
Our ICB Controls team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them .
Role Responsibilities:
- Develop and support a proactive risk and control culture focusing on fraud prevention within our digitally-driven business that leverages interaction among peers to drive proven risk and control evaluation strategies as well as sound change management protocols
- Overlay your technology, process management and operational risk skills to develop, maintain and test operational controls libraries
- Review and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
- Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including identifying control gaps, weaknesses and resolutions in order to reduce financial loss, regulatory exposure, and reputational risk
- Create an inner join with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to further establish and maintain business relationship loops
- Management:
- Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk. Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation
Qualifications:
- Bachelor's degree or equivalent experience required
- 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
- Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Experience working and efficiently delivering in a controls, risk, compliance or Audit environment
- Experience working in an Agile environment a plus
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Passion to grow as part of a team
Business knowledge:
- Understanding of the UK / European retail banking industry and environment
- Knowledge of internal and external fraud risks and financial crime prevention strategies
- Process Analysis / Design acumen:
- Ability to understand a process and associated risks in order to design effective controls
- Problem Solving / Analytical skills:
- Solid critical thinking, attention to detail and analytical skills
- Ability to analyse data-driven situations to formulate appropriate conclusions
- Understanding issue root causes as well as identifying control gaps and weaknesses
- Developing timely and sustainable solutions
- Analyse current metrics for emerging risk
- Communication / Presentation:
- Ability to make objective and informed decisions based upon current data as well as justify decision making to influence stakeholders
- Clear and concise write-up of risks, issues, root causes, remediations, risk mitigants and control enhancements
- Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
- Stakeholders:
- Exceptional interpersonal skills
- Exceptional collaboration and relationship building skills
- Work autonomously to effect change:
- Flexible, adaptable to shifting priorities
- Manage competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
