HR Services Advisor

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Role Purpose:

Lonza is seeking an HR Adviser who will demonstrate independence, discretion, and initiative in delivering accurate information and advice on policies, procedures, and operational issues. Collaborating with colleagues, customers, partners, and team members, you will play a pivotal role in providing a flawless HR experience for our employees.

Key Responsibilities:

• Serve as the main contact for any service-related questions from hiring managers, employees, and other HR team members. Handle HR requests from start to finish, ensuring a top-notch user experience.
• Provide outstanding customer service, aiming to quickly resolve queries and issues, always focusing and committing to exceed expectations.
• Use multiple HR and Payroll systems to support the resolution of customer queries.
• Share customer feedback and suggest new HR technology solutions to improve day-to-day operations.
• Audit the quality of transactional work produced by the Hubs and key HR Services metrics.
• Contribute to local projects with an impact on Human Resources.
• Demonstrate awareness of the roles of other HR roles and teams within Lonza.
• Maintain a working knowledge of HR policies and procedures.
• Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool.
• Work within SLAs, always focusing on delivering an excellent customer journey.

Key Requirements:

• Bachelor's degree in HR, Business Administration, or related areas.
• 2-5 years of proven experience.
• MUST be able to speak Spanish OR French AND English fluently.
• Good knowledge and experience working with Workday/ServiceNow is a significant advantage.
• Experienced and efficient handling of standard IT applications, preferably MS Office.
• Excellent written and verbal communication skills.
• Strong analytical skills and problem-solving ability.
• Ability to work independently in a fast-paced environment and balance multiple, competing priorities.
• Approach to process improvement.
• Demonstrated excellence in customer relations, building partnerships, and collaborating with all levels within an organization.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.