HR Coordinator (12 month FTC)

HR Services Coordinator (12-month FTC)

HR Services Coordinator (Full-Time) - Salary – £24,242 - £28,272 (dependent on experience) - Hybrid working.

About the role

Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you!

As part of a HR Delivery team, you’ll be providing a first line response service to over 1,300 of your colleagues and People Leaders in the UK, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on helping people navigate our Workday ERP system, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures.

Our People experience is at the forefront of our thinking and to support this we’re continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we’re providing the most accurate support and advice. Through trend identification and analysis, you’ll help us understand where we can improve upon and enhance our HR offering. You’ll be able to get involved in all of this and also participate in other projects we have lined up.

You will be responsible for performing core background administrative tasks, which include

Key tasks

• Own and manage inbound HR queries via Workday Help, ensuring timely, accurate, and people-focused responses

• Deliver efficient HR services by administering core processes to high standards, including processing of pay related elements in Workday to ensure people are paid accurately and on time

• Ensure data accuracy, by updating, editing, or amending information in Workday and our SharePoint portal

• Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team

• Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics

• Ensure all team administration is handled in line with correct business processes and customer need; for example, develop and enhance work instructions to support efficient business operation, provide support to other HR teams to enable excellent service delivery across the Function, including Workday Team, ER, Resourcing, and Learning & Development

What we’re looking for

We are looking for an individual who brings both technical HR expertise and a passion for delivering exceptional customer service. Previous experience in an HR role is essential, and familiarity with Workday is a definite advantage. Just as important to us is finding someone who fits well with our team and culture. If you're highly organised, a strong communicator, naturally curious, and eager to grow, we’d love to hear from you. You’ll be someone who can assess situations thoughtfully and take initiative to drive things forward.

We're looking for good evidence of 

• Proven HR experience, with a understanding of HR processes and best practices

• A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders

• Effective teammate and experience of working with customers to achieve a common goal

• Experience using HR systems, with knowledge of Workday being a distinct advantage

• Proactive approach to improving processes, with examples of streamlining or enhancing ways of working

• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively

• Clear and confident communicator, comfortable engaging across all communication channels

• Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.)

• Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.   

• Salary – £24,242.00- £28,272.00 (dependent on experience)

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years

• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days’ leave for each year you work, up to 33 days

• Employee Assistance Programme

• Hybrid working

• Free onsite parking at our modern HQ in Southampton

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

• We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme

Location

OSHQ is based in Southampton, Hampshire where you will based . We adopt a hybrid working model, where work can be delivered from our incredible head office or from home. This role will require regular, weekly attendance at OSHQ.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date: Sunday 27 July at 23:59

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.  

Skills required for this role: