At ERM, we have the opportunity, every day, to make an impact at scale with our clients to solve global climate, carbon, ESG, and sustainability challenges. We work on challenging and interesting projects with influential and exciting clients to get real results.
In our professional business enablement functions, we provide solutions, advice and services to power our business, because what we do matters in the world and no matter what your role, you can make a difference!
The Role
As part of ERM’s ongoing HR transformation, we are enhancing our EMEA Shared Services team (People Services team) to support our growth ambitions. This role is critical in shaping and evolving the function to deliver a high-quality, efficient, and employee-centric HR service across the region.
The People/HR Services Manager will lead a team of 9 direct reports based across EMEA, with an additional 2 indirect reports in India, servicing a client group of approximately 2,470 employees. The role is responsible for ensuring operational excellence, driving continuous improvement, and developing a scalable HR service aligned with ERM’s business needs.
The position requires strong leadership, process optimization, and stakeholder management skills, as well as the ability to lead the team through change while maintaining a high standard of HR service delivery.
Key Responsibilities
- Develop and lead the People Services function to provide a consistent, high-quality employee experience across the employee lifecycle.
- Drive operational excellence by implementing and monitoring SLAs and KPIs to enhance service delivery.
- Identify and implement process improvements, including automation and self-service opportunities in collaboration with the Optimization team.
- Ensure compliance with regulatory and legislative requirements, including auditing and governance activities.
- Manage team workload, including assigning tasks, prioritization, and handling escalations.
- Foster strong stakeholder relationships with payroll, finance, IT, business leaders, acquisitions teams, and the broader HR community.
- Provide leadership, coaching, and development to the People Services team, ensuring engagement, performance, and career growth.
- Lead the team through change, ensuring smooth transitions and continuous adaptation to evolving business needs.
Person Specification
- Proven experience in leading and developing a Shared Services team across multiple geographies.
- Strong track record in driving process efficiency, managing SLAs and KPIs, and leading HR operational improvements.
- Passion for high standards, continuous improvement, and enhancing the employee experience.
- Ability to manage complexity and ambiguity, with strong problem-solving and troubleshooting skills.
- Resilient and calm under pressure, able to balance strategic initiatives with hands-on operational support when needed.
- Strong stakeholder management and influencing skills at all levels of the organization.
- Excellent communication, collaboration, and analytical skills, with a high level of accuracy and attention to detail.
- Experience with Workday HRIS and Manage Engine (Ticketing System) is preferred.
- Compliance-driven mindset with an ability to interpret and apply regulatory requirements.
- Relevant HR qualification (e.g., CIPD or equivalent) is desirable.
This role is an exciting opportunity to play a key role in ERM’s HR transformation journey, ensuring that the People Services function evolves into a best-in-class Shared Services team that enables growth, efficiency, and a great employee experience.
To Apply:
If you share our values, want to contribute to a better tomorrow and are interested in this role, please send us your CV, in English, by submitting your application via our careers page.
