Head of IT Support

The Head of Technology Operation will be key to ensuring our hub support can serve the business and will be responsible for the performance of the service desk, ensuring we are meeting the business need and achieving core targets and KPI’s. You will drive continuous improvement and work closely with our Technology Operations Director and other teams within Is to ensure that our services align to their needs.

·       Job Title – Head of Technology Support

·       Location – BL9 8RR

·       Working rota – Monday Friday

·       Working hours – 40

What You'll Be Doing:

• As a Head of Technology Support, you'll be doing the following: 
• You’ll Oversee the digital and core IT Service desk and system management (maintenance, support, small change, system administration including 1st & 2nd line support and IT Field engineering teams
• Analyse the performance of Service Desk activities to identify any problem areas
• Manage and coordinate the escalation urgent and complicated support issues to the correct IT teams
• Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
• Provide first call support for user or site issues to include applications, desktop, and hardware devices

What We're Looking For:

• Ability to assist in strategic planning, results-based management, and reporting
• Leverage service desk best practices and process frameworks to drive continual process improvement.
• Excellent customer service skills, including both verbal and written interpersonal communication skills.
• Strong working knowledge of currently accepted information security standards, guidelines, and best practices
• Self-motivated and self-directed with the ability to work in a rapidly changing environment

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues over 3,400 stores across several retail fascia's in over 30 markets around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.