Head of EMEA, Division Account Management

About the Role:

Grade Level (for internal use):

15

Head of EMEA, Division Account Management

Position Overview:

The Head of EMEA Account Management will be responsible for leading and driving the strategic direction of account management across the EMEA region. This role will focus on building strong relationships with key clients, ensuring customer satisfaction, and maximizing revenue growth. The ideal candidate will have a deep understanding of the commercial landscape, exceptional leadership skills, and a proven track record in account management.

Key Responsibilities:

Develop and implement the EMEA account management strategy aligned with the overall commercial objectives of the organization. Cultivate strong relationships with key clients and stakeholders to understand their needs and drive engagement. Act as the primary point of contact for major accounts, ensuring their expectations are met or exceeded. Inspire and direct a large team of Account Managers in the region, to elevate client engagement and achieve performance in relation to retention and growth​. Oversee a diverse portfolio of regional accounts, driving growth and retention of the MI Book of Business in the region of ~$1.1 Bil. Identify opportunities for upselling and cross-selling within the existing client base to drive revenue growth. Regularly review performance against targets and implement corrective actions as necessary. Stay informed about market trends, competitive landscape, and industry developments to inform strategic decisions. Provide insights and feedback to senior leadership regarding market opportunities and challenges. Work closely with other departments, including product development, marketing, and customer support, to ensure a cohesive approach to account management. Conduct comprehensive account reviews, utilizing analytics to identify opportunities for expansion and improvement.​ Establish and nurture strong relationships with the Account Management leadership team, driving collective success & collaboration across the function.

What we are looking for:

• Proven experience of at least 15 years in Account management within the Market Intelligence division
• Strong understanding of the Market Intelligence landscape & Products
• Proven track record in leading high-performing Account management teams across regional and global contexts
• Experience in developing revenue & client strategies in growth markets, especially in the Account management space
• Guiding the region, division and organization through significant transitions and developing global account management frameworks

Skills & Competencies:

Outstanding verbal and written communication abilities for articulating complex concepts and engaging effectively with diverse stakeholders. Strong analytical skills that facilitate innovative solutions to address client challenges and support organizational growth. Commitment to coaching and developing talent within the team, fostering a culture of high performance and continuous improvement. Strong understanding of revenue drivers in the Market Intelligence Commercial landscape and Client needs, especially in context of the region. Ability to model and instill a customer-focused mindset within the team, ensuring alignment with client expectations and delivering exceptional service.

Why Join Us? This is an exciting opportunity to lead a dynamic team and make a significant impact on our business in EMEA. If you are a strategic thinker with a passion for client success and a proven ability to drive results, we invite you to apply.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

102 - Senior Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP102 - Senior Management (EEO Job Group)