Head of Design and Digital Strategy, Vice President

Job Description
As the global head of our digital and design team, you will lead a team of designers and developers to implement digital solutions on our owned brand channels, including jpmorgan.com. You will oversee a center of excellence team while partnering closely with our client marketing leads, product teams, executives and stakeholders across the Commercial & Investment Bank to deliver digital experiences and landing pages and execute on a variety of client touchpoints to drive our global marketing campaigns. In serving as a steward for our brand, you will also deliver on innovative creative and ensure consistency across all platforms.
As the Head of Design and Digital Strategy on the Commercial and Investment Banking team, you will lead the creation, implementation and evaluation of digital and content strategies for clients across the CIB's lines of business. This role will be instrumental in helping drive the business forward by leading the developing of creative and digital solutions to meet internal and external client needs.
Job Responsibilities

• Lead a team of digital designers and developers
• Oversee highly visible digital campaigns that leverage responsive designs, SEO and analytics with broad stakeholder groups across regions and lines of business
• Responsible for project intake and execution; ensure team projects stay on track and meet business timelines; track and ensure the completion of program tasks and milestones; provide regular updates to manager and stakeholders
• Responsible for end-to-end quality assurance for webpage accuracy, as well as UX experience across browsers and devices
• Work closely with the CIB and Corporate Analytics team to identify campaign metrics and critical success factors at program inception and ensure delivery
• Manage key client and partner relationships across creative teams, social media, Technology, Risk and Controls and Communications
• Maintain a robust risk and controls environment ensure all documentation is adhered to for audit tracking purposes

Required Qualifications, Capabilities and Skills:

• 8+ years of digital marketing experience and 5+ years project management experience, with overseeing marketing/digital marketing projects, from concept to launch
• Successful track record of helping develop, present and execute strategic digital campaigns
• Deep understanding of marketing and branding with a focus on content marketing and digital and mobile experience
• Strong orientation to client service, with excellent communications, relationship building and client management skills coupled with exceptional time management and project management
• Process-driven, possessing a mindset of continuous improvement to boost operational effectiveness
• Expertise of the social, ecommerce, mobile, SEO, email and broad digital landscape
• Ability to provide clear creative conceptual direction and to motivate and inspire direct team, product marketers and business partners
• Demonstrated knowledge of traditional and digital media; commitment to continuously grow skills within the online and emerging media space

Preferred Qualifications, Capabilities and Skills:

• 5+ years managing direct reports and project teams
• Strong project management and organizational skills
• Experience with Adobe product suite (AEM, Workfront) is a plus
• Hands-on experience with content management systems and analytics dashboards
• Proficient with the Microsoft Office suite of applications (Word, Excel, Powerpoint)
• Agency experience preferred
• Detail-oriented and highly organized with the ability to manage multiple project deadlines simultaneously and flexibility to prioritize and reprioritize projects based on evolving business needs
• Strong affinity for technology solutions and ability to learn new technologies quickly

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.