Lead regional business enablement strategy and execution, owning end-to-end processes, governance, performance metrics, and technology adoption to drive scalable growth, operational excellence, and compliance across markets.
The Head of Business Enablement will lead the design and execution of enablement strategy across the organization, ensuring that business units are supported with the right processes, tools, governance, and insights to drive scalable growth, operational excellence, and superior customer experience. This role acts as a bridge between Commercial, Operations, Technology, and Finance, enabling efficiency, consistency, and performance across markets.
Responsibilities 1. Strategy & Transformation
- Define and drive the Business Enablement strategy aligned to company growth objectives
- Lead strategic initiatives such as process transformation, digital enablement, and operational scaling
- Translate business strategy into execution frameworks, governance models, and roadmaps
2. End-to-End Process Ownership
- Own and optimize end-to-end business processes (e.g., onboarding, billing, service delivery, client lifecycle)
- Establish standardized operating models across regions (Africa / Middle East)
- Ensure process harmonization and scalability across markets
3. Data, Reporting & Performance Management
- Define KPIs and dashboards across key areas (sales, onboarding, revenue, operations)
- Provide leadership with data-driven insights for decision-making
- Drive performance tracking and continuous improvement across business units
4. Governance, Risk & Compliance Alignment
- Establish strong governance frameworks across enablement functions
- Ensure alignment with risk, compliance, and regulatory requirements (payments / PCI environment)
- Maintain policies, SOPs, and controls supporting audit readiness
5. Technology & Tools Enablement
- Own and drive adoption of key platforms (e.g., CRM, reporting tools, operational systems)
- Work with Technology teams to define system enhancements and automation opportunities
- Ensure data integrity and consistent usage across markets
6. Stakeholder & Cross-Functional Leadership
- Partner with Sales, Product, Finance, Risk, and Technology leaders
- Influence senior stakeholders and drive alignment in a matrix organization
- Act as a central coordination point across regions and functions
7. Operational Excellence & Continuous Improvement
- Lead automation and efficiency initiatives to reduce manual work
- Introduce best practices, benchmarks, and process optimization frameworks
- Drive culture of continuous improvement across teams.
Qualifications
- 10+ years experience in business enablement, operations, strategy, or transformation roles
- Strong experience in payments, fintech, banking, or telecom environments
- Proven leadership experience across multi-country / regional roles
- Demonstrated track record of driving transformation and operational improvement
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