Leads group-wide IT services, infrastructure, security, disaster recovery, asset management, outsourced partners, service levels, architecture documentation, and board reporting. Manages infrastructure changes, acquisitions, technology deployments, IT standards, end-user services, Microsoft 365 adoption, and escalated hardware, software, and connectivity support across multisite UK operations. Requires nationwide mobility and experience in transport or warehousing environments.
Job Description
Kinaxia Logistics are looking for a Group Head of IT Services to support and implement the infrastructure, security and IT Services standards across all Group companies. To manage the outsourced infrastructure and IT services partners to deliver a robust, secure IT operations platform on 24 x 7 basis enabling Group companies to provide the highest customer service to clients.
Key Roles and responsibilities:
- To contribute to the development of information management strategy and policies for the Group by planning and implementing processes.
- Manage the hardware and software assets so that effective budgets can be established;
- Manage outsourced infrastructure partners
- Produce and maintain an Infrastructure and Application Architecture documentation pack
- Develop processes and procedures for end user interaction, whilst ensuring SLA’s are being adhered to.
- Develop, implement and continually enhance Security, Disaster Recovery and IT Policies
- Implement standards across the Group and act as security lead to monitor, investigate and report on security breaches to remain compliant and reduce risk.
- Develop a monthly board reporting pack regarding systems performance, Group-wide asset estate, security and adoption.
- Make recommendations for technology investments to ensure the board are fully aware of IT activities across the Group.
- Project manage the delivery of infrastructure change projects, new technology deployment, or the incorporation of acquired companies into the Group infrastructure.
- Complete impact assessments and report to the Group IT Change Board using Group PMO Standards so that projects are delivered to time and budget.
- Contribute to improving the adoption of IT throughout the Group by communication, site visit and promotion of tools.
- Communication of operational impacts of infrastructural changes to business colleagues to support the technology implemented and to ensure minimum business disruption.
- Develop IT services catalogue for the management and delivery of end user devices including desktops, laptops, mobile devices, RF scanners and CCTV applications.
- Provide best practice use of Microsoft Office 365 and desktop services to end users to ensure increased standardization;
- As appropriate, provide escalated on-site support of hardware, software and network connectivity issues to ensure business continuity.
Key Skills:
- Experience Minimum 5 Years in IT Management
- Multi-site IT environment preferably in Transport and/or Warehousing sector
- Practical Experience of desktop support
- Knowledge of Cloud hosting solutions Implementation and adoptions of
- MS Office
- 365 Server Virtualisation
- MS Windows Server
- Understanding of Firewall security principles
- WAN, LAN networking
- RF scanning and WIFI
Ideally formal project management qualification PMI, Prince
Must be geographically mobile for UK nationwide ad-hoc travel,
Company car or Car Allowance included
28 days holiday including Bank holiday.
We offer all of our employee’s fantastic company benefits, including:
- Pension
- Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
- Employee Benefits Platform (Includes a Cycle to work scheme and access to a range of offers and discounts).
- Life Assurance
- Employee and customer referral schemes
We are an equal opportunities employer whom encourage and welcome applications from all backgrounds.
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