Global Payroll Manager – Strategic Client Accounts
Location: London
Schedule: Full-Time, Monday to Friday 9:00-17:30
Work Arrangement: Hybrid - 3 days office
About the Role
We're looking for an experienced Global Payroll Manager to act as the primary relationship manager for strategic multinational payroll clients, including leading private equity and alternative investment firms. This role combines global payroll coordination, stakeholder management, and payroll advisory support.
You will serve as the main point of contact for your clients, coordinating with CSC's network of local payroll specialists to ensure a seamless client experience across multiple jurisdictions. Beyond managing payroll delivery, you will provide practical guidance, drive continuous improvement, and help clients navigate payroll-related challenges and regulatory developments.
Success in this role requires strong UK payroll expertise, excellent communication skills, and the ability to build trusted relationships with both clients and internal stakeholders.
Some of the Things You'll Be Doing
- Own and develop relationships with strategic global payroll clients, acting as a trusted point of contact for senior client stakeholders.
- Coordinate payroll delivery across multiple jurisdictions.
- Take ownership of client questions and issues through to resolution.
- Lead coordination between clients and CSC's global network of payroll specialists, ensuring clear ownership, communication and timely resolution of matters.
- Provide payroll advisory support and practical business guidance.
- Lead service review meetings, governance calls, and stakeholder engagement activities.
- Build strong relationships with local payroll teams and key client contacts.
- Identify risks, trends, regulatory developments, and process improvement opportunities.
- Support payroll implementations, transitions, and service enhancements.
- Drive continuous improvement initiatives to improve service quality and client satisfaction.
What Technical Skills, Experience, and Qualifications Do You Need?
Required Qualifications
- 5+ years' experience in global payroll, payroll operations, or payroll management.
- Strong UK payroll knowledge, including PAYE, National Insurance, statutory payments, year-end reporting, and workplace pension auto-enrolment requirements.
- Experience managing or overseeing multi-country payroll operations.
- Proven client-facing and stakeholder management experience.
- Strong problem-solving, communication, and relationship-building skills.
- Ability to coordinate activities across multiple countries and teams.
- Experience translating technical payroll matters into practical business advice.
- Proficiency with payroll systems and Microsoft Office applications.
Preferred Qualifications
- CIPP qualification or equivalent payroll certification.
- Experience working within a payroll outsourcing or managed services environment.
- Experience supporting multinational clients.
- Experience within financial services, asset management, or other regulated industries.
- Experience with payroll implementations, service transformations, or process improvement initiatives.
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About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
