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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
At Four Seasons Hotel Firenze we are looking for a passionate Front Desk Intern, who will provide engaging, sincere, personalized guest assistance which has always been the key element of our legendary service. The Front Desk Intern will be a service ambassador for our hotel and deliver only the best exceptional guest experience, ensuring our guests have a smooth arrival and departure experience.
What you will do
Assist in check-in procedures using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible.
Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Interaction with guest will be in person and by phone.
Support in coordinating room status updates with the Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
Customise in-house guests reservations and update guests profiles using company software.
Assist with other Front Office tasks when needed.
Develop and present a project work to reinforce training.
What you bring
Education: High school education or equivalent experience.
Service passion about delivering true genuine guest experiences.
Attention to detail, strong interpersonal skills and a team work approach.
Reading, writing and oral proficiency in English. Italian fluency would be a plus.
Travel required: None.
What YOU can expect:
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The benefits offered by Four Seasons Hotel Firenze include:
Free work clothes with dry cleaning available
Quality meals at our Employee restaurant
Employee discounts in our Four Seasons outlets and other suppliers in town
Access to the Wellbeing hotel program
Excellent Training and Career Development opportunities
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Firenze and the contract is full time internship
You must possess the legal right to work in Italy at the time of application
