In a world of immense uncertainty, digiLab is a pioneering AI company that empowers governments and organisations in safety-critical or highly regulated industries to solve critical, complex, and high-stakes challenges using machine learning and uncertainty quantification.
From forging a path to clean energy to life-saving medical diagnostics and beyond, making critical decisions with unwavering confidence is difficult, especially when data is complex, sparse, or incomplete. This is where digiLab’s expertise shines through.
Our trustworthy and explainable AI platform, The Uncertainty Engine, supported by our team of machine learning specialists and data scientists, enables decision-makers to accelerate innovation, reduce the risk of failure, turn insight into action, and deliver greater value through more informed and confident decisions.
The role:
As a Client Solutions specialist within Forward Deployed Engineering at digiLab, you will be responsible for:
- Staying up to date with sector developments including competitors, trends, technologies etc
- Building and maintaining relationships with existing and prospective customers
- Utilising domain knowledge and customer relationships to identify new business opportunities
- Providing demonstrations/presentations, attending events/conferences, creating articles and enhancing digiLab visibility and credibility
- Providing customers with technical support throughout the pre-sales process
- Developing a comprehensive understanding of digiLab’s product and services
- Communicating the value and benefits of digiLab’s products and services to potential customers.
- Working to deepen your understanding of digiLab’s products; identifying sector challenges The Uncertainty Engine can address, and sharing insights to shape product development and team learning
- Designing, scoping and building technical solutions, working with our internal teams to contribute to produce client proposals including cost and time estimates
- Ongoing technical support and domain expertise in the delivery of digiLab services and products
- Engage in ongoing professional development to enhance your technical skills and domain knowledge
Required Skills & Experience:
- Experience in a client-facing role involving delivery of technical solutions through configuration of commercial software products with demonstrable impact
- Strong communication skills, with a clear ability to dissect complex technical concepts, and explain them to stakeholders with a range of technical competencies.
- Computationally competent, with experience of using Python, and knowledge of data analysis, modelling & simulation
- A strategic mindset - able to recognise and analyse opportunities and capabilities
- The ability to travel regularly to clients, and to the Exeter, Bristol or Culham digiLab offices
- A strong interest in building technical business partnerships, guiding product and technology roadmaps to capture market opportunities.
- A motivation to master a range of technology areas such as data science, machine learning, and uncertainty quantification, in an industrial context
- Technical domain expertise within one or more of the following domains: nuclear fission, nuclear fusion, environment / renewables, cyber security and defence, aeronautical/aerospace engineering, advanced materials, digital, or systems engineering.
Location:
This role can be based at our Culham office near Oxford, our Exeter Headquarters, or in the Bristol area with the intent to be office based at such time as digiLab has a local presence. The role will require travel to client sites and attendance at conferences both within the UK and occasionally internationally.
As an ambitious, rapidly-growing start-up, we’re looking for proactive, adaptable people who thrive in a fast-paced environment. Our standard working hours are 9.00–5.30pm, Monday to Thursday, though some flexibility outside these hours may be required to meet business needs.
Our Culture and Values
At digiLab, we prioritise work-life balance with a 4-day workweek (Monday to Thursday), offering a full-time salary and three-day weekends every week! Our team is built on strong connections, with regular socials like game nights, bouldering, and paddleboarding.
We foster a culture of innovation, trust, and collaboration. Our values include:
- Creativity & Agility: Encouraging innovation and flexibility in goal achievement.
- Trust & Responsibility: Supporting each other in taking calculated risks for bold innovation.
- Open & Honest Collaboration: Ensuring transparent communication and alignment.
- High-Performance Standards: Continuously challenging ourselves to excel in delivery.
- Value-Driven Work: Regularly assessing our contributions toward company goals.
Benefits:
We value enthusiasm and loyalty, and we’re committed to offering a great work-life balance. Along with the exciting challenges this role provides, we offer a range of benefits including:
- 4-day working week
- Competitive Salary
- BUPA private health care (via salary sacrifice)
- Company Cashplan
- Cycle to work scheme
- Referral Program
- Company Events
- Discretionary EMI scheme (eligible to be considered after one year with the company; participation is not guaranteed and is entirely at the company's discretion.)
Equal Opportunities:
digiLab is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to ensuring our recruitment processes are fair, inclusive, and legally compliant. We take equality, dignity, and non-discrimination seriously.
Final Note:
We aim to respond to every applicant, but due to high application volumes, we may not be able to respond individually. Thank you for your interest in joining the digiLab team. The information you provide will be stored and used in line with our Privacy Notice.
