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Provides first-line support for automated equipment within a customer contract, maintaining product flow and meeting KPI targets. Resolves basic faults, assists engineers with complex breakdowns and maintenance, prioritizes system faults, records work accurately, and follows health, safety, quality, manufacturer, and 5S procedures. The role also supports continuous improvement, customer relations, and a positive site safety culture in a warehouse or production environment.
To provide first line support to all equipment detailed withing the CS contract, primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
Logistics and Supply Chain Careers at Dematic
Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.
Tasks and Qualifications:
Principal Accountabilities
- To comply with Health & Safety legislation at all times and promote a positive H&S culture.
- KPI focused with a mentality to over achieve where possible
- Provide first-line support to all equipment in scope of the Dematic contract.
- Maintain product flow at all times.
- Provide basic fault resolution and contribute towards complex faults alongside the engineering team
- As required, provide assistance in maintenance and breakdown situations to the engineering team
- To work within the manufacturers recommendations and industry standard practices
- To drive 5S and value-add practices across site
- Prioritisation of multiple system faults
- To ensure quality of output at all times
- To accurately record all work undertaken
- Involvement in continuous improvement and sales opportunities
- To represent the company in a professional manner at all times and maintain customer relations
- To adhere to the Quality processes and procedures as set out by the company
Knowledge & Experience Required
- Basic key-skills and basic IT competency
- SafePass, CSCS Card (desirable)
- Previous experience/knowledge of automated systems, warehouse or production environment
- Working at height experience (desirable)
- Demonstratable history of safe working and contribution towards a positive working culture
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