First Line Control Specialist

First Line Control Specialist
Location: Hybrid/Remote
Contract: Permanent
Closing Date: Friday 29th August 2025

We are seeking a highly motivated and detail-oriented Control Specialist to join the First Line Controls Team within operations. This role is central to embedding a robust control environment across the business, ensuring that risks are effectively identified, assessed, and mitigated through strong control design and oversight.

The successful candidate will work closely with business units and second line risk partners to support the implementation and continuous improvement of the control framework, including Risk and Control Self-Assessment (RCSA), incident and event management, and control testing and validation. This role requires a strong understanding of operational risk, regulatory expectations, and control best practices.

• Collaborate with business units to identify and assess operational risks and ensure appropriate mitigation strategies are in place

• Support the design, implementation, and monitoring of key controls across operational processes.

• Conduct control testing and assurance activities to validate control effectiveness.

• Maintain and update risk and control registers, ensuring accuracy and completeness.

• Provide guidance and support to first line teams on control standards, risk management practices, and regulatory expectations.

• Assist in the development and delivery of control-related reporting to senior management and governance committees.

• Liaise with second and third line functions (Risk, Compliance, Internal Audit) to support integrated risk management.

• Contribute to incident and issue management processes, including root cause analysis and remediation tracking.

• Proven experience in a risk, controls, or assurance role within the insurance or financial services sector.

• Strong understanding of operational risk management frameworks and control design principles.

• Familiarity with regulatory requirements relevant to insurance (e.g., FCA, PRA).

• Excellent analytical skills with the ability to interpret data and identify trends.

• Strong communication and stakeholder engagement skills.

• Proficiency in risk and control tools/systems (e.g RCSA).

• Comprehensive training with clearly defined career progression opportunities

• Regular incentives with amazing prizes to be won

• Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Pension scheme – matched employer contributions up to 5% of basic salary

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

  • Salary Finance – access to savings and borrowing through payroll

  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

  • Travel Loans – interest free loans to help spread the cost of annual travel tickets

  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.