Financial Lines Specialty Claims - Cyber Claims Technical Specialist

The Financial Lines Specialty Claims – Cyber Claims Technical Specialist will report to the Global Head of Cyber Technical Claims, General Insurance, and is responsible for technical oversight of all assigned complex, cyber-related large losses for North America / International, General Insurance.

The role is responsible for executing on the GI Claims strategic vision and approach to and resolution of large cyber and data privacy claims driving claims consistency by product, developing best practices, providing technical claims oversight across all products, and partnering with underwriting on trends and loss control strategies.

In addition, have a customer focused approach to help drive a differentiated claims service which provides a positive outcomes and resolutions.  The role will partner closely with the underwriting teams in helping to service and secure new business opportunities.  In addition, contribute to the broader strategic direction and transformation of the General Insurance claims organization.

Key Responsibilities:

• Providing technical oversight of  claims across all cyber-related and specialty Financial Lines products, focusing on overall claims consistency, loss control efforts, appropriate vendor partner selections, controlling incident response costs, best practices, lessons learned and technical trainings across all regions and products in North America / International, General Insurance.
• Formulating claims best practices and cultivating vendor partnership opportunities based on current and evolving market and product trends, as well as emerging risks.
• Overseeing the management of cyber incidents, implementing cost effective and consistent incident management strategies to move cases towards timely resolution, and evaluating policy responses and losses to advise on coverage, necessary loss control measures and policy enhancements. Developing a formalized cyber claims onboarding initiative to be leveraged across all regions to ensure insureds and brokers understand the incident response process during a cyber crisis and how the policy is designed to respond.  
• Feedback into the Underwriting, Product and Cyber Risk Advisory teams on policy wordings, emerging risks, trends, and competitive intelligence.
• Developing and delivering technical claims training content.
• Engaging with region and product teams in Cyber and other Specialty Financial Lines to maintain overall consistency for cross-product / cross region exposures.
• Developing a collaborative and proactive approach that ensures “more eyes on the file” for select transactions, severe losses and on certain complex claims.
• Supporting ongoing Major Financial Lines technical claims improvement projects through initiatives to foster an environment of continuous improvement.
• Developing and maintaining relationships with internal Cyber and Specialty Financial Lines Underwriting and Distribution teams in order to provide excellent customer service and meet client’s needs.
• Building and maintaining strong and effective relationships with key external business partners across Cyber and other Specialty Financial Lines to ensure that service delivery meets appropriate standards and expectations.
• Developing tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing technical claims teams.
• Driving a culture that promotes collaboration, diversity and inclusion.

Key Qualifications:

The candidate should demonstrate a passion for breaking new ground to lead change.  The successful candidate will possess a demonstrated ability to diverse claims outcomes and differentiated claims service, while serving as an exceptionally effective change agent.  The candidate will possess a strong business and process mindset, and change leadership skills to unify operational teams around common goals.

Additional Requirements:

• Significant experience in claims handling and leadership experience with an emphasis on cyber-related products and claims across multiple geographies
• Legal, technical IT or related training and experience in cyber security preferred.
• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen.
• Self-directed with ability to manage, motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.
• Skilled leader of change; versatile, client focused, results oriented.
• Demonstrated expert claims experience, business savvy, analytical and quantitative skills
• Strong problem solving and conflict resolution skills.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.