Financial Assistance User Acceptance Testing - Test Analyst (9 Month FTC)

About Starling

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Applications will close on Tuesday, 31st April at 5pm.

Working Hours & Hybrid working: You will work a 37.5 hour week, with start and finish times between, Monday - Friday 9am - 5:30pm. All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. There will also be a small need to travel to other office locations.

The Opportunity

The UAT Test Analyst's purpose is to ensure that projects within the Customer in Financial Difficulty (CiFD) cycle are fit for delivery through a robust testing process. This involves driving and managing the UAT process, including the creation and execution of test scripts, logging tests and observations, managing defect resolution and re-testing to closure, and coordinating with impacted functions.

Key Accountabilities Include:

• Test Planning & Strategy: Define, document, and execute UAT strategies, test plans, and test scenarios/scripts based on business requirements.
• Execution: Perform manual testing and, if required, automated test scripts 
• Defect Management: Identify, log, track defects.
• Stakeholder Collaboration: Act as a bridge between technical teams and non-technical business stakeholders to ensure build works as per scope/requirements.
• Test Data & Environment: Ensure the UAT environment is correctly set up and manage test data for comprehensive testing.
• Reporting & Sign-off: Produce daily defect reports, test progress reports, and final test evaluation reports to facilitate the "Go/No-Go" decision.

Behaviours & Skills:

• UAT Experience: Prior experience in User acceptance testing
• Analytical Skills: Ability to analyse complex business requirements, identify risks, and create test scenarios.
• Communication: Excellent verbal and written skills to engage stakeholders and influence decisions
• Attention to Detail: Meticulous approach to identifying bugs and tracking defects to resolution.

Why join Starling

Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.

Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”

Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.

A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.

Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

• Company-enhanced salary sacrifice pension scheme (7% employer contribution) 
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality

Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.