Existing Business Account Manager - Clinics

Job Description:

Existing Business Account Manager

Salford Quays, Manchester M50 3SP

Full Time – Permanent

Salary starting at £27,000 per annum + performance based commission

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.  

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. 

Role Overview  

In this role you will be taking responsibility for managing and maintaining relationships between Bupa and direct clients and/or intermediary held clients on behalf of Bupa Health Services.  The products Bupa Health Services provide to Business include Health Assessments, EAP, GP services and Flu.

Whilst managing existing accounts you will seek out opportunities to cross sell other Bupa products in line with Bupa standards, putting them ‘at the heart of everything we do’ and support sales targets being achieved in line with business plans.

What you’ll do: 

• Provide quality client service to existing customers in line with Bupa standards and reputation.

• Make sure telephony activity requirements are achieved, including inbound service levels and abandon rates as well as outbound targets and achieve quality and volume targets as given in the business plan.

• Present face to face via Microsoft Teams or with clients and/or intermediaries. The customers you engage with will largely be Company owners, CEOs, HR or People Directors. HR administrators or our Intermediary Partners.  Customer email is also a significant part of the role and your customers will have your email address as part of your role as dedicated Account Manager.

• Demonstrate a thorough understanding of Bupa products and services and proactively sell to these to clients as suitable.

• Engage with clients and provide quality advice and identify opportunities to sell Bupa products and services including, health assessments, primary care, occupational health, physio, employee assistance programme plus many more.

• Work with peers and colleagues across Bupa to draw upon all available resources and utilise these fully to provide high quality service to clients and prioritise activities and tasks within agreed delivery timescales.

• Be the first point of contact to deal with reporting, analysing management information, quarterly/monthly service meetings, trend analysis, making recommendations on back of the MI available, complaints, retaining and expanding accounts and dealing with queries on contracts and service schedules.

• Be responsible for day-to-day queries from clients such as invoicing issues, overseeing complaints utilising various departments and helping our clients come to a final resolution.

What you’ll bring: 

• Proficient user of Business Systems used in function / business line; (e.g. Salesforce, reporting and planning tools etc)

• Good understanding of systems and existing technology landscape

• Good understanding of business systems and how they interface with / feed into their functional/ business unit infrastructure

• Proficient use of office standard packages e.g. PowerPoint and or ability to use and manipulate spreadsheets, produce formatted charts

• Experience of using database and data manipulation tools e.g. Power BI

• Experienced user of email, intranet, and communication tools such as MS teams.

• Sales experience with particular focus on making recommendations based on client need.

• Occupational Health knowledge desirable but not essential

• Understanding regulations

 Benefits

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.  You’ll be eligible for: 

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: careers@bupa.com

If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact adele.orchard@bupa.com

Time Type:

Full time

Job Area:

Administration

Locations:

Bupa Place